Manager - Repossession & Operation (NPL & Recovery Dept)

t Service (M) Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading consumer financing provider in Kuala Lumpur seeks a Manager for the Repossession & Operation (NPL & Recovery Dept) role. You will be responsible for leading repossession activities, ensuring compliance with policies, and achieving departmental targets. The ideal candidate should possess a degree in Business or Finance, with at least 8 years in collections or credit operations. Strong leadership and analytical skills are essential. Join us to be part of a dynamic workplace that promotes growth and excellence.

Benefits

Exciting and dynamic workplace

Opportunities for personal growth

Qualifications

• Minimum 8 years of relevant experience in collections or credit operations.
• Strong knowledge of repossession procedures and financial institution operations.
• Proven track record in achieving operational and collection targets.

Responsibilities

• Lead repossession and operational improvement initiatives.
• Ensure staff adherence to internal policies and regulatory requirements.
• Manage repossession staff and report performance to senior management.

Skills

Collections processes

NPL management

Team management

Analytical skills

Change management

Education

Diploma or Bachelor’s Degree in Business Administration, Finance, Banking

Job description

Manager - Repossession & Operation (NPL & Recovery Dept)

The Manager is responsible for leading repossession and operational improvement initiatives to achieve departmental targets, enhance efficiency, ensure compliance, and support strategic planning and project implementation within the NPL & Recovery Department.

Responsibilities

• To ensure staff adhere to the company’s internal policies and guidelines as well as Bank Negara Malaysia (BNM) and any regulatory requirements.
• To manage unit/section repossession and operation improvement staff in terms of operational daily activities, performance and administration, and daily and monthly reporting of performance/productivity to Head of Department or Senior Management.
• To achieve unit/section repossession and operation improvement targets set by Management on a daily/weekly/monthly/quarterly/yearly basis and deliver good collection results.
• To ensure the unit’s overall contribution towards Non-Performing Loan (NPL) collection results to minimize impairment loss provision as per the company’s monthly, quarterly and yearly loss provision budget.
• To assess staff collection knowledge and recommend staff skill development programs.
• To relieve other Section Heads on operation support related matters to ensure operations run smoothly if required.
• To improve customer service standards and ensure the resolution of customer complaints within the stipulated timeline.
• To undertake any Management direction and participate in projects or tasks assigned by Management.
• To perform any ad-hoc tasks/matters assigned by Management.

Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Finance, Banking, or related discipline.
• Minimum 8 years of relevant experience in collections, credit operations, or non-performing loan (NPL) recovery, preferably within a banking or financial institution.
• Strong knowledge of collections processes, repossession procedures, and NPL management.
• Proven track record in managing teams and achieving operational and collection targets.
• Familiarity with Malaysian legal frameworks, Bank Negara Malaysia (BNM) guidelines, and financial institution operations related to credit and recovery.
• Strong analytical mindset with the ability to interpret data and drive operational improvements.
• Change management experience with a proactive and results-oriented approach to problem solving.

Application Questions

• What’s your expected monthly basic salary?
• How many years' experience do you have as a manager / team lead?
• How much notice are you required to give your current employer?
• Do you have credit collections experience?
• How many years' experience do you have as a Credit and Collection Manager?
• How many years' experience do you have as a Collections and Repossessions Officer?

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.