Manager - Regional Service

B. Braun Melsungen AG; Bayan Lepas; Hybrid; MYR 90,000 - 120,000; Full time

Job summary

A leading medical devices company is seeking a Regional Service Manager in Bayan Lepas, Malaysia. The ideal candidate will have extensive technical expertise in medical equipment and proven leadership skills. Responsibilities include leading a technical service team, conducting training, and serving as the main contact for technical issues across the APAC region. A minimum of 10 years of experience, including 5 in a senior role, is required. English fluency is mandatory, and Mandarin is an advantage.

Qualifications

• Minimum 10 years of relevant experience.
• Minimum 5 years in a senior engineering role.
• Strong business understanding and proven leadership.

Responsibilities

• Lead technical service team across APAC.
• Bridge communication between local and regional offices.
• Provide technical training for Avitum equipment.

Skills

Technical expertise in medical equipment

Leadership experience

Analyzing service data

Training and mentoring

Business acumen

Collaboration with sales teams

Fluent in English

Mandarin (optional)

Job description

Manager - Regional Service

Company: B. BRAUN MEDICAL IND. S/B

Functional Area: Sales

Working Model: Hybrid

Requisition ID: 8909

Are you a Regional Service Manager passionate about lead technical service team across APAC? If so, this opportunity could be for you! Join us at B. Braun, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare!

As a Regional Service Manager at B. Braun, you will play a vital role as main contact for technical issues, bridging communication between local teams, regional offices, and global technical service, support and guide country-level technical teams to ensure smooth and compliant service delivery—covering installations, repairs, and ongoing support,Lead and organize technical training for Avitum equipment across the APAC region.

Your key responsibilities:

• Deep technical expertise in Avitum machines: operation, calibration, repair, and usage in clinical settings
• Conduct product demos, training, and support engineers across the region
• Lead and mentor regional technical teams; coach junior engineers
• Analyze service data to identify operational issues and improvement areas
• Collaborate with regional commercial teams on product launches and technical support
• Act as a technical specialist with strong business acumen
• Provide training and serve as the go-to expert for technical matters

What you will bring to the team:

• Strong business understanding and proven leadership experience
• Minimum 10 years of relevant experience
• Minimum 5 years in a senior engineering role
• Technical expertise in medical equipment or related industries (e.g., dialysis machines)
• Experience in training and mentoring
• Collaboration experience with commercial/sales teams
• Ability to analyze machine performance and service data
• Strong English (spoken & written) is mandatory; Mandarin is a plus