Manager - Network Management Center (NMC)

Expeditors (M) Sdn Bhd; Bayan Lepas; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading logistics provider in Penang seeks a dedicated team manager to oversee customer operations and project initiatives. The ideal candidate will have a bachelor's degree and 2-4 years of relevant experience, ensuring that customer expectations are met while managing team performance. A strong background in logistics and supply chain management is preferred. This role offers excellent career growth opportunities and a range of employee benefits including stock purchase plans and training programs.

Benefits

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Qualifications

• Two to four years of experience in a management or business analyst role.
• Good market and product knowledge.
• Well-read in company policies and procedures.

Responsibilities

• Provide complete responses in operational calls.
• Ensure customer SOP requirements are met.
• Manage team documentation and compliance.
• Support successful execution of initiatives and projects.

Skills

Interpersonal skills

Organizational skills

Project management skills

Leadership

Analytical skills

Education

Bachelor's degree in Business or related field

Qualifications in supply chain management

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Responsibilities and Tasks

Forming complete awareness of the customer’s wants and needs and being always accountable to provide complete responses in operational calls. Ensuring that your customer SOP requirements are adhered to, and expectations are met or exceeded.

Leading all of your supervisors and leads to attain the same level of expertise and engagement with the customer as you enjoy. This expertise should allow you to contribute materially to QBR/MBR presentations.

Data Competency:

Validating complete, accurate, and timely data for all shipments. Including managing EDI transmissions and the integrity of internal and external reporting. The ability to analyze data and situations, breaking complex problems into solvable pieces, providing key stakeholders, whether internal or external, details to make informed decisions. Present information in a manner that allows the end user the ability to understand if the process is working as designed.

Team Management:

Employee development is key to this role, you must be capable of building up the team around you so that their abilities, experience and expertise match your own. Administratively responsible for not only yourself but managing and continuously monitoring the team’s documentation of time worked (ATT), vacation, WFH, punctuality, and required training to ensure compliance.

Maintaining a staffing plan that conforms to a vetted strategy that takes into account both the current and emerging book of business.

Project and Program Management:

Acting as senior project manager in that you support your supervisors, senior logistics analysts, and analysts in the successful execution of all initiatives.

Developing a complete understanding of the NMC P&L, and your role in controlling those items within your control. The ability to explain your role in and impact to the Customer P&L including SPD, EPS, and expense to revenue.

• FBOE Accountability: Ensuring that every aspect of our operation is fulfilled with excellence in mind, with a commitment to exemplifying the Expeditors Mission Statement.

Qualifications

• (Preferred) Bachelor's degree in Business, Supply Chain/Logistics, Finance, Economics or related field, or equivalent
• Two to four years of experience in a management, business analyst or similar role.
• Well-read in Expeditors company policies and procedures.
• Good market and product knowledge.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro‑active, strong organizational skills.
• Exhibit a leadership style that empowers coaches, mentors, and fosters a cohesive team environment.
• Strong project management skills, and the ability to delegate and multitask
• (Preferred) Qualifications in supply chain management or logistics
• e.g. IATA/FIATA

Additional Information

Expeditors offers excellent benefits:

• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company