Manager IT Configuration Management

The Great Eastern Life Assurance Company Limited; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A prominent insurance company in Kuala Lumpur is seeking a candidate with a Bachelor's degree in Computer Science/IT and at least 2 years of experience in IT Asset Management. The role requires strong skills in IT compliance and risk management, as well as the ability to coordinate with various stakeholders. The successful candidate will be responsible for maintaining the System Criticality Questionnaire and ensuring data accuracy. Excellent leadership and communication abilities are essential for this position.

Qualifications

• 2+ years of relevant experience with IT Asset Management.
• Strong understanding of IT compliance and audit processes.
• Excellent coordination and communication skills.

Responsibilities

• Conducts and maintains the System Criticality Questionnaire process.
• Ensure data accuracy and alignment with SCQ ratings and IT Assets.
• Collaborate with stakeholders for integration of CMDB information.

Skills

IT Asset Management

IT compliance

Audit processes

Risk management

Documentation

Process mapping

Leadership

Stakeholder management

Education

Bachelor's degree in Computer Science / IT or equivalent

Tools

MicroFocus Asset Management

ServiceNow CMDB

Job description

Conducts and maintains the System Criticality Questionnaire (SCQ) process

Establish and document work processes according to best practices and standards for configuration management database (CMDB) and ensure data accuracy and alignment with SCQ ratings and IT Assets

Collaborate with stakeholders to ensure integration of CMDB information with Incident, Problem and Change management process.

Support IT Asset management policies, procedures and standards

Support regular audit to ensure compliance and accuracy

Support Annual Business Continuity Exercises.

Champion culture and conduct behavioral expectations within the Department/Division

Ensure compliance with IT policies and contribute to risk culture and audit participation.

Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

Highlights any potential concerns /risks and proactively shares best risk management practices.

We are looking for people who

A Bachelor’s degree or Professional Degree in Computer Science / IT or equivalent

At least 2+ years of relevant experience with IT Asset Management

Strong understanding of IT compliance, audit processes, and risk management.

Excellent coordination and communication skills with vendors and internal teams.

Proficient in documentation and process mapping.

Experience working with multiple teams (business, IT application and infrastructure teams) for IT Asset Management and CMDB processes

Experience with MicroFocus Asset Management and ServiceNow CMDB is a plus.

Demonstrates alignment with the organisation’s core values through expected behaviours

Knowledge of generative AI for IT operations (e.g., automated change plans, anomaly detection).

Self-driven with a positive attitude and strong leadership skills to champion for culture change management initiatives within IT and with interfacing Business stakeholders

Strong and factual communication skills and able to manage situations/conflicts and influence others.

Good analytical skills and a creative approach to problem solving and provide options and solutions.

Excellent leadership and stakeholder management abilities.

High level of integrity, takes accountability of work and good attitude over teamwork.

Takes initiative to improve current state of things and adaptable to embrace new changes.

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• Which of the following statements best describes your right to work in Malaysia?
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• Which of the following types of qualifications do you have?