Manager, Ground Operations Training

Malaysia Aviation Group; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading aviation company in Kuala Lumpur is seeking a Manager of Ground Operations Training to oversee compliance with training regulations. The successful candidate will develop and deliver training programs, manage a team, and liaise with regulatory bodies. Candidates should have at least 5 years of experience in ground handling and dangerous goods operations, alongside a valid Train the Trainer certificate. This role is crucial for maintaining high safety and operational standards.

Qualifications

• Five years experience in ground handling and dangerous goods operations.
• Passed initial assessment and re-assessment by CAAM.
• Experience in training delivery and content design.

Responsibilities

• Develop and deliver comprehensive training programs.
• Lead a team of trainers and manage training resources.
• Ensure compliance with regulatory bodies.

Skills

Communication skills

Analytical skills

Organizational skills

Time management

Decision making

Problem-solving

Education

Diploma or higher academic qualifications

Tools

Train the Trainer Certificate

Job description

Overview

The Manager, Ground Operations Training is expected to ensure organizational compliance with relevant regulations through effective training and risk management. This involves developing, delivering, and continuously improving comprehensive training programs, maintaining accurate records, and ensuring staff are well-prepared to handle dangerous goods safely. The role also includes leading a team of trainers, managing resources efficiently, promoting a culture of safety, and acting as a liaison with regulatory bodies and other stakeholders. The manager must stay updated on regulatory changes, manage budgets, and ensure emergency preparedness, all while fostering continuous improvement and maintaining high standards of health and safety.

Position Details

Position Title
Manager, Ground Operations Training

Report To
Chief Regulatory Training

Position Summary
The Manager, Ground Operations Training is expected to ensure organizational compliance with relevant regulations through effective training and risk management. This involves developing, delivering, and continuously improving comprehensive training programs, maintaining accurate records, and ensuring staff are well-prepared to handle dangerous goods safely. The role also includes leading a team of trainers, managing resources efficiently, promoting a culture of safety, and acting as a liaison with regulatory bodies and other stakeholders. The manager must stay updated on regulatory changes, manage budgets, and ensure emergency preparedness, all while fostering continuous improvement and maintaining high standards of health and safety.

Key Accountability

• Lead and manage resources effectively, including training facilities, equipment, and personnel, to support training initiatives.
• Responsible for annual budget formulation and achieving revenue and profitability targets.
• Ensure that the department is compliant with various International and National organizations such as the ICAO, CAAM, IATA, as applicable.
• Develop comprehensive training programs aligned with industry standards and regulatory requirements (e.g., ICAO, CAAM, IATA). Prepare the submission of regulatory approvals for training programme.
• Accountable to ensure the regular update of training materials to reflect changes in security protocols, regulations, and emerging threats.
• Ensure instructors are well trained and up-to-date in regulatory policies or procedures and other training programme necessary for the development of the personnel.
• Maintain accurate records of all training sessions and compliance documentation, and prepare reports for regulatory bodies as required.
• Develop and deliver train-the-trainer programs to build internal capacity for ongoing training within the airline
• Stakeholder Engagement to build and maintain effective relationships with regulatory authorities, industry partners, and internal stakeholders
• Act as the point of contact for regulatory bodies, industry associations, and other external stakeholders regarding DGR and Ground Handling issues.
• Conduct periodic audits and reviews of training processes and materials to maintain high standards of quality and relevance.
• Prepare training reports as required and upon request.

Qualification & Working Experience

• Diploma or higher academic qualifications.
• Candidates must have passed both the Initial Assessment and re-assessment conducted by CAAM (Civil Aviation Authority of Malaysia). Lacking the necessary experience are required to attend a structured program to fulfil the working knowledge requirement.
• IATA Professional Skills for DGR and Ground Handling
• Hold a valid Train the Trainer Certificate
• Must have at least five (5) years working knowledge and experience in ground handling, dangerous goods and safety operations or experience in cargo operations, including dangerous goods handling and acceptance

Areas of Experience

• Experience in ground handling, dangerous goods and safety operations or cargo operations, including dangerous goods handling and acceptance.
• Experience in training delivery and content design.
• Management experience in team-oriented workplace.

Personality Traits

• Excellent communication and interpersonal skills.
• Good analytical and organization skills, time management abilities, decision making and problem-solving skills.