Manager, Customer Service

Sunway Medical Centre; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading medical institution in Malaysia is seeking a Customer Service Manager to lead the department and improve customer satisfaction. Responsibilities include managing VVIP patients, addressing customer feedback, and ensuring high-quality service. The ideal candidate should have a diploma or degree in Customer Service or a related field, along with at least 7 years of experience in customer service or hospitality. Strong communication skills in Bahasa Malaysia and English are essential, as well as the ability to work under pressure.

Qualifications

• Minimum of 7 years of experience in Customer Service or Hospitality industry.
• Good command of both written and spoken Bahasa Malaysia and English.
• Ability to work under pressure.

Responsibilities

• Lead and manage the Customer Service department.
• Handle and manage VVIP/VIP Patients/Customers.
• Process Customers' Feedbacks.

Skills

Customer Service

Hospitality

Interpersonal Skills

Microsoft Office

Education

Diploma or Degree in Customer Service, Nursing or medical related field

Job description

Description

Lead and manage the Customer Service department towards achieving continuous improvements in Customers’ Satisfaction. Handling and Management of VVIP/VIP Patients/Customers. Handling of Customers’ Feedbacks. To be one of the main liaison person for the Board of Visitors of the hospital.

Requirements

• Diploma or Degree in Customer Service, Nursing or other medical related field
• Minimum of 7 years’ experience in Customer Service or in the Hospitality industry
• Good command of both written and spoken Bahasa Malaysia and English
• Ability to work under pressure.
• Effective decision-making and problem solving skills.
• A good team player with good interpersonal skills; adaptable to fast-paced working environment.
• Skilled in using Microsoft Office.
• Able to work 6 days a week.