Manager Client Management

DKSH Group; Petaling Jaya; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading service provider in Petaling Jaya is seeking a candidate to manage client relationships and operational budgets. Responsibilities include reviewing marketing plans to meet business goals, facilitating new client integrations, and monitoring expenditures. The ideal candidate should have a Bachelor's degree in Business Administration and strong analytical, client management, and communication skills. Proficiency in English and office tools like Excel and PowerPoint is essential.

Qualifications

• Strong understanding of clients' industry/business/products.
• Fluency in English, both written and spoken.
• Experience with cross-country and cross-cultural interactions.

Responsibilities

• Manage operating departmental budgets and costs according to allocation.
• Review business and marketing plans to achieve business objectives.
• Facilitate integration process for new clients.
• Monitor profit and loss to minimize costs and risks.
• Explore new business opportunities and manage contract renewals.

Skills

Client management

Communication skills

Analytical skills

Statistical analysis

Cultural sensitivity

Education

Bachelor’s degree in Business Administration

Tools

Excel

Word

PowerPoint

Job description

General Responsibilities

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability
• Facilitate and lead business integration process for new clients to ensure smooth client integration
• Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk
• Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
• Take necessary actions to resolve clients' operational issues/service complaints
• Lead business communications and business review meetings with clients' management teams
• Act as the main gateway between clients and DKSH to maintain business relationships and to maximize the level of client satisfaction
• Establish and maintain a proactive network of relationships between DKSH and clients

Functional Skills and Knowledge

• Demonstrate strong understanding of clients' industry/business/products
• Demonstrate strong client management and communication skills
• Strong analytical background and knowledge of statistical analysis methods
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
• Demonstrate fluency in English, both written and spoken
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

Education

Bachelor’s degree in Business Administration, or an equivalent degree. Scientific degree will be an added advantage for Technology and Performance Materials Business Units