Manager / Assistant Manager / Front Desk Concierge (Shopping Mall)

YTL Land; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading property group is looking for a proactive Assistant Manager / Manager for their Front Desk Concierge in Kuala Lumpur. This role emphasizes exceptional service for shoppers and tenants, requiring a candidate with at least 3 years of experience in guest services, preferably within high-end environments. Responsibilities include welcoming visitors, supervising the concierge team, coordinating with departments for seamless operations, and managing service protocols. Opportunities for professional growth are available in this vibrant environment.

Benefits

Professional growth opportunities

Vibrant work environment

Qualifications

• Minimum 3 years of experience in a front office or guest services role.
• Strong proficiency in English and Bahasa Malaysia; Mandarin is a plus.
• Ability to work in shifts, including weekends and public holidays.

Responsibilities

• Provide professional assistance to all mall visitors.
• Coordinate with departments to ensure a seamless experience.
• Train team members on service protocols and grooming standards.
• Manage concierge procedures and prepare daily service reports.
• Support mall campaigns and ensure readiness during peak periods.
• Act as a point of contact during minor incidents.

Skills

Customer service orientation

Interpersonal skills

Problem-solving skills

Multitasking

Job description

Manager / Assistant Manager - Front Desk Concierge (Shopping Mall)

We are seeking a highly service-oriented and proactive Assistant Manager / Manager to support the daily operations of our mall's Front Desk & Concierge services. You will ensure our shoppers, tenants, and VIP guests receive exceptional, personalized service that rivals a five-star hotel experience, acting as the primary ambassador for our mall.

Responsibilities

• Provide a warm welcome and professional assistance to all mall visitors; handle inquiries regarding mall facilities, store locations, promotions, and events with a hospitality mindset.
• Coordinating with various departments to ensure a seamless customer experience.
• Assist in supervising the front desk concierge team. Train team members on service protocols, grooming standards, and effective problem-solving techniques.
• Oversee the daily setup and upkeep of the concierge desk. Manage concierge procedures, feedback collection, and prepare daily service reports to ensure seamless operations.
• Support mall campaigns and events, ensuring concierge readiness during peak periods.
• Act as a point of contact during minor incidents, providing calm and efficient support in line with mall security protocols.

Qualifications

• Minimum 3 years of proven experience in a front office, guest services or concierge role within a hotel (4-5 star preferred) or a high-end retail / service environment.
• Excellent communication and interpersonal skills with a strong customer service orientation.
• Ability to work well in a team and multitask effectively.
• Proficiency in English and Bahasa Malaysia, with the ability to communicate in Mandarin an advantage.
• Problem-solving and decision-making skills.
• Familiarity with mall operations and customer service best practices.
• Comfortable with shift work, weekends and public holidays.

Why Join Us?

You will play a key role in elevating our mall's service standards, enjoy opportunities for professional growth within a leading property group, and work in a vibrant, people-centric environment.

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