Mall Operation Executive

SKS SOUTHERN SDN BHD; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail management firm in Johor Bahru is seeking an Operations Executive to oversee the shopping mall's operational efficiency. The role involves managing outsourced services, ensuring compliance with regulations, and preparing operational reports. Candidates should have experience in vendor management and excellent customer service skills. This position offers an opportunity to contribute towards improving the quality of life for the community.

Qualifications

• Experience in managing outsourced services within a retail or commercial setting.
• Ability to ensure adherence to local regulations and company policies.
• Proficiency in preparing operational reports and managing complaints.

Responsibilities

• Manage daily operations of the shopping mall to ensure optimal performance.
• Oversee outsourced services including housekeeping and security.
• Prepare operational reports and handle tenant/customer inquiries.

Skills

Operational efficiency

Vendor management

Compliance monitoring

Reporting

Customer service skills

Job description

Responsibilities

To ensure that the operations achieve optimum performance and efficiency through the appointed outsource vendors and in-house operations team.

Practicing a long‑term asset maintenance plan to ensure that the building is kept in shape as new.

Ensure the Shopping Mall is secure, safe and well maintained.

General liaison contacts for the daily operational Shopping Mall matters.

Manage the outsourced services e.g. Housekeeping, Waste Management, Carpark & Security.

Top‑prepare a report which includes update on operational matters.

To do any Ad‑Hoc assignment from time to time as and when required by the Management and any relevant Ad‑Hoc / Admin Task.

Ensure compliance with the requirements of local regulations and all other relevant statutory regulations and guidelines, as well as all relevant company group policies and procedures.

Control and monitor the set‑up and move‑out process at common area in order to meet our standard.

Daily check the atmosphere and ambience in the Shopping Mall to meet our standard.

Handle the incident and complaint concerning the common area and handle the insurance claim and execute the reinstatement of the damaged assets.

Support and work closely with Fit‑Out Department concerning move‑in and move‑out tenants.

Daily monitor the outsourced staff performance.

Ensure tenants/customer get relevant service related to operation in due time, example: by means of following up response time on tenants/customer enquiries.

Application Questions

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Operations Executive?
• How much notice are you required to give your current employer?

Hospitality & Tourism 101-1,000 employees

SKS Group is a multidisciplinary organisation with core business that spans across property development, investment holding and management of commercial & retail properties and hotels, headquartered in Johor Bahru, Johor.

SKS Group has come a long way since its humble beginnings. Together with our customers’ support and trust, we continue to strive towards contributing to a better quality of life for all.