Mall Concierge & Customer Care Specialist

IOI Mall Puchong; Puchong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A shopping mall in Puchong is looking for a dedicated customer service representative. Responsibilities include providing information about mall services, managing customer queries and complaints, handling lost and found cases, and offering first aid when needed. Candidates should possess at least a diploma and have 2-3 years of customer service experience. Excellent communication and organizational skills are a must for this role.

Qualifications

• Minimum SPM or Diploma in any field.
• At least 2-3 years working experience in customer service.
• Excellent communication (Written & Oral) and interpersonal skills.

Responsibilities

• Provide mall information about products and services.
• Attend to shoppers' queries, feedback, and complaints.
• Manage incoming calls to ensure queries are answered promptly.
• Handle lost and found cases and document accurately.
• Provide basic first aid during accidents/incidents.

Skills

Customer service orientation

Communication skills

Organizational skills

Problem-solving ability

Education

Minimum SPM or Diploma in any field

Job description

A shopping mall in Puchong is looking for a dedicated customer service representative. Responsibilities include providing information about mall services, managing customer queries and complaints, handling lost and found cases, and offering first aid when needed. Candidates should possess at least a diploma and have 2-3 years of customer service experience. Excellent communication and organizational skills are a must for this role.