Malaysia | Customer Service Representative (N1/N2/Native Japanese Speakers) | BPO - Call Center[...]

Majorel; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading BPO company in Malaysia seeks a Customer Service Representative (Japanese Speaking) to support the world's leading travel account. You will manage reservations and provide customer service via phone and email. Candidates should have a Diploma/Bachelor's degree and excellent English and Japanese skills (Native/JLPT N1 or N2). This position offers competitive remuneration, comprehensive benefits, and excellent growth opportunities.

Benefits

Competitive remuneration package

RM3000 flexi benefit per annum

Comprehensive insurance coverage

Relocation benefits for expatriates

Annual Leave and Sick Leave

Qualifications

• At least a Diploma/Bachelor Degree certificate in any field.
• Excellent English & Japanese language skills (Native/JLPT N1 or N2 speakers).
• Independent & Customer Oriented Person.
• Willing to work on rotational shift including weekend and public holiday.

Responsibilities

• Handle pre and post reservation inquiries/requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrangement special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

Skills

Excellent English language skills

Japanese language skills (Native/JLPT N1 or N2)

Customer oriented

Education

Diploma/Bachelor Degree certificate in any field

Job description

Malaysia | Customer Service Representative (N1/N2/Native Japanese Speakers) | BPO - Call Center: Hospitality/Travel Project

Job Description

Posted Thursday, December 18, 2025 at 5:00 AM

We are looking for enthusiasticCustomer Service Representative (Japanese Speaking) to join our team supporting the World's Leading Travel account. In this role, you are responsible for providing overall reservations and related support to customer via phone and email. Let’s join #MajorelOneTeam today!

Why Join Us?

• Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Shift Allowance + Annual Increment).
• RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!)
• Convenient working location (5 minutes walk from Ampang Park LRT station).
• Excellent growth and advancement opportunities - we offer you support, skill development, coaching opportunity and training programs to help you succeed.
• Employee engagement, recognition and appreciation program.
• Annual Leave/ Sick Leave / Hospitalization Leave/ Birthday Leave / Child care or Elderly Care Leave/ Marriage Leave / Maternity Leave or Paternity Leave / Marriage Leave and many more.
• Comprehensive insurance coverage (Group Health Hospitalization Insurance covering spouse + child).
• Relocation benefits for expatriates: 1-way flight ticket to Malaysia + Temporary accommodation + Quarantine cost coverage.
• Multinational working environment - Take you career to the next level working with people from different nationalities, background, culture.

You will play an important role, such as:

• Handle pre and post reservation inquiries/requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrangement special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

To succeed in this role, we will need you to have:

• At least a Diploma/Bachelor Degree certificate in any field.
• Excellent English & Japanese language skills (Native/JLPT N1 or N2 speakers).
• Independent & Customer Oriented Person
• Willing to work on rotational shift including weekend and public holiday.

Are you ready to make that career shift & grow a great portfolio with us? Click the ‘Apply Now’ button and we will get in touch with you soon.