Luxury Online Concierge & Operations Specialist

Verano; Klang City; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A luxury homestay company in Klang City is seeking an Online Executive to manage online operations and customer communications for an exceptional guest experience. The ideal candidate should have fluency in English and Bahasa Malaysia, with strong problem-solving and communication skills. Responsibilities include aiding guest bookings and inquiries, managing guest feedback, and ensuring smooth daily operations. This role offers a blend of office and remote work, flexible scheduling, and various benefits including annual leave and bonuses.

Benefits

EPF

SOCSO

EIS

Annual Leave

Public Holiday

Medical Claim

Free stay in homestay unit

Qualifications

• Minimum Diploma; fresh graduates encouraged.
• Fluency in English and Bahasa Malaysia; Mandarin is an added advantage.
• Experience in customer service, hospitality, or online operations is a plus.

Responsibilities

• Respond professionally to customer inquiries via WhatsApp and other online channels.
• Assist guests with bookings and general inquiries.
• Update and optimize homestay listings on premium booking platforms.

Skills

Fluency in English

Fluency in Bahasa Malaysia

Strong problem-solving skills

Communication skills

Attention to detail

Experience in customer service

Education

Minimum Diploma

Job description

A luxury homestay company in Klang City is seeking an Online Executive to manage online operations and customer communications for an exceptional guest experience. The ideal candidate should have fluency in English and Bahasa Malaysia, with strong problem-solving and communication skills. Responsibilities include aiding guest bookings and inquiries, managing guest feedback, and ensuring smooth daily operations. This role offers a blend of office and remote work, flexible scheduling, and various benefits including annual leave and bonuses.