Logistics Operation Manager

TT Freight Group Sdn Bhd; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics and freight solutions provider based in Subang Jaya seeks an experienced Operations Manager. The role involves overseeing end-to-end sea and air freight operations, managing warehouse functionality, and ensuring compliance with logistics standards. Candidates should have at least 5 years of experience in logistics, be skilled in Mandarin for coordination with suppliers, and possess strong leadership and organizational abilities. Offered salary is between RM10,000-RM11,000, plus bonuses and allowances.

Benefits

Medical Coverage

Performance Bonuses

Internal training opportunities

Annual bonus and salary increment

Qualifications

• 5–10 years of experience in sea freight and logistics operations.
• Strong understanding of customs regulations, shipping processes, and INCOTERMS.
• Ability to manage high-volume operations and multitask effectively.

Responsibilities

• Oversee end-to-end sea & air freight operations.
• Manage daily warehouse operations including inventory accuracy.
• Ensure compliance with customs and maritime laws.
• Provide timely customer support and problem resolution.

Skills

Logistics Management

Communication in Mandarin

Leadership

Problem-Solving

Organisational Skills

Education

Diploma/Degree in Logistics or related field

Tools

Logistics systems

Tracking software

Microsoft Office Applications

Job description

Basic Salary RM10,000-RM11,000 + Other Allowances + SOCSO, EPF & EIS

Annual bonus + Yearly salary increment

Internal and external training opportunities

Medical Coverage, including outpatient and inpatient treatment

Performance Bonuses

5 Working Days

Job Description

1. End-to-End Sea & Air Freight Operations

   Oversee all export and import sea freight processes, including booking, shipment planning, cargo consolidation, and documentation.

   Ensure timely issuance and checking of BL, SI, DO, COO, packing lists, manifests, and customs documents.

   Coordinate vessel schedules and ensure space/slot availability with shipping lines.

   Ensure optimal coordination between sea freight, warehouse, and trucking teams to achieve smooth and efficient operations.

   Reduce operational delays, minimize D&D, and improve container turnaround efficiency.

2. Warehouse & Inventory Management

   Manage daily warehouse operations including receiving, storing, picking, stuffing, unstuffing, and loading.

   Ensure proper cargo handling, inventory accuracy, labelling, and safety compliance.

   Monitor stock levels, damage reports, and warehouse KPI performance.

   Coordinate with warehouse supervisors and ensure manpower planning for peak operations.

3. Tracking, Monitoring & Operational Visibility

   Oversee shipment tracking systems to ensure real-time updates from port to warehouse to final delivery.

   Ensure customers and internal teams receive accurate and timely movement updates.

   Monitor container movements, ETD/ETA changes, port congestion, and potential delays.

4. Stakeholder & Partner Coordination

   Liaise closely with shipping lines, port authorities, customs, transporters, and warehouse partners.

   Handle negotiation for freight rates, free time, container availability, and service commitments.

   Resolve operational issues such as demurrage, detention, port delays, or documentation discrepancies.

5. Compliance, SOPs & Quality Control

   Ensure full compliance with customs regulations, port rules, maritime laws, and dangerous goods procedures.

   Implement and maintain Standard Operating Procedures (SOPs) for sea freight, warehouse, and delivery operations.

   Conduct regular audits to ensure accuracy and compliance across all operational touchpoints.

   Lead and mentor teams across sea freight, customer service, warehouse, and documentation departments.

   Conduct performance reviews, training, and coaching to build a high-performing operations team.

   Create a culture of accountability, teamwork, and continuous improvement.

6. Cost Control & Operational Efficiency

   Monitor operational costs including warehouse charges, transport fees, D&D, freight rates, and handling costs.

   Implement cost‑saving strategies without compromising service quality.

   Analyze KPIs such as on‑time delivery, warehouse productivity, shipment accuracy, container turnaround times, etc.

7. Customer Support & Problem Resolution

   Provide timely and professional updates to clients regarding shipment status, changes, and delays.

   Assist with escalated issues related to cargo loss, delays, damage, or documentation.

   Work with sales to support pricing, customer onboarding, and service expectations.

Requirements

• Diploma/Degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Minimum 5–10 years of working experience in sea freight, warehouse, and end-to-end logistics operations.
• Strong understanding of shipping processes, customs regulations, warehouse management, and INCOTERMS.
• Mandatory: Ability to speak and communicate in Mandarin to liaise with China-based warehouses, suppliers, shipping lines, and agents.
• Excellent leadership, communication, problem-solving, and decision‑making skills.
• Strong organisational skills with the ability to handle high-volume operations and multitask effectively.
• Proficient in logistics systems, tracking software, and Microsoft Office applications.
• Ability to work under pressure and meet tight operational deadlines.
• Good analytical skills with the ability to improve processes and drive operational efficiency.