Logistics Customer Service Executive – Cargo & Deliveries

Agensi Pekerjaan Versatile Creation Sdn. Bhd. 201801011153 (1273169-A); Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Shah Alam is seeking a Customer Service Executive responsible for ensuring timely collection and delivery of items. The role requires adherence to service standards and effective communication with customers. Candidates should have a Diploma in Business Management related to Transport/Logistics and a minimum of 2 years of experience in the industry. Knowledge of warehouse management systems is advantageous. Join a team focused on excellence in logistics and customer service.

Qualifications

• Minimum Diploma in Business Management related to Transport/Logistics.
• Minimum 2 years of working experience in the Logistic & Transportation Industry.
• Knowledge of warehouse management system would be an advantage.

Responsibilities

• Load shipments safely for delivery to meet customer requirements.
• Inform and update customers regularly on movement.
• Comply with all instructions and written SOPs.
• Deliver items to VIP customers.
• Assist Commercial Advisor on daily jobs.
• Communicate with customers via email/phone and fulfill requests.
• Ensure Proof of Delivery is signed and returned.
• Update location status when tasks are completed.
• Immediately update on any discrepancies or issues during transit.

Skills

Customer service communication

Cargo handling

Knowledge of SOPs

Warehouse management system knowledge

Education

Diploma in Business Management related to Transport/Logistics

Job description

A leading logistics company in Shah Alam is seeking a Customer Service Executive responsible for ensuring timely collection and delivery of items. The role requires adherence to service standards and effective communication with customers. Candidates should have a Diploma in Business Management related to Transport/Logistics and a minimum of 2 years of experience in the industry. Knowledge of warehouse management systems is advantageous. Join a team focused on excellence in logistics and customer service.