Logistics Customer Care Specialist (Malay/English)

Summitnext Technologies; Sungai Petani; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading BPO and Technology Solutions provider in Malaysia is searching for a Customer Specialist to deliver exceptional support in the logistics industry. The role involves responding to inquiries, resolving complaints, and maintaining high customer satisfaction. Candidates should have a diploma, proficient communication skills in English and Malay, along with a customer-oriented mindset. Full-time position with rotational shifts and various benefits, including career development opportunities offered.

Benefits

EPF

Socso

Birthday Leave

Maternity Leave

Annual Leave

Opportunities for promotion

Professional development

Qualifications

• 1-2 years of BPO experience will be an added advantage.
• Willingness to learn and be a team player.
• Ability to work in a fast-paced working environment.

Responsibilities

• Respond to customer inquiries via calls and emails.
• Resolve customer complaints efficiently.
• Record and submit customer complaints using the internal system.

Skills

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Interpersonal skills

Proficiency in office software

Ability to work under pressure

Education

Diploma and above

Job description

A leading BPO and Technology Solutions provider in Malaysia is searching for a Customer Specialist to deliver exceptional support in the logistics industry. The role involves responding to inquiries, resolving complaints, and maintaining high customer satisfaction. Candidates should have a diploma, proficient communication skills in English and Malay, along with a customer-oriented mindset. Full-time position with rotational shifts and various benefits, including career development opportunities offered.