Logistics Control Tower Specialist (24/7)

Monroe Consulting Group; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

An executive recruitment firm is looking for a Customer Service Executive to improve supply chain visibility and customer satisfaction. This role involves managing operational quality and customer interactions in a control tower environment. Candidates should have experience in transport management, a customer-centric mindset, and excellent communication skills. The position is based in Subang Jaya, Selangor, Malaysia.

Qualifications

• Experience in transport management / freight forwarding (air operations).
• Proven track record in a similar role, ideally in a Control Tower of 4PL environment.
• Excellent command of written and spoken English.

Responsibilities

• Monitor the Operational Workflow to ensure full supply chain visibility.
• Manage and support order management for best service level.
• Conduct root cause analysis on logged issues.

Skills

Transport management

Freight forwarding

Excellent communication

Customer centric mindset

Team player

Job description

An executive recruitment firm is looking for a Customer Service Executive to improve supply chain visibility and customer satisfaction. This role involves managing operational quality and customer interactions in a control tower environment. Candidates should have experience in transport management, a customer-centric mindset, and excellent communication skills. The position is based in Subang Jaya, Selangor, Malaysia.