Logistic Customer Service

Rikruut; Kedah; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics company is seeking a Logistic Customer Service representative in Eco Palladium, Johor Bahru. The ideal candidate will handle customer communications, support order processing, and ensure compliance with shipping regulations. Fresh graduates and those with 2-3 years of shipping/forwarding experience are encouraged to apply. This permanent position offers the opportunity to work independently and engage with various stakeholders. A self-motivated individual with good problem-solving skills will thrive in this role.

Qualifications

• Preferably, 2-3 years working experience in shipping/forwarding industry.
• Possess good problem solving skills, self-motivated & able to work independently.
• Relationship with ocean liners will be an added advantage.

Responsibilities

• Handling customer/agents/branches by email/phone.
• Provide timely, accurate and empathetic support to resolve customer issues.
• Handle shipments from booking stage till invoicing.
• Coordinate with relevant parties to ensure smooth shipment operation.
• Prepare and check all shipping documents for compliance.
• Manage customer's expectations regarding order status.
• Prepare and ensure timely dispatch of shipping documents.

Skills

Problem-solving skills

Self-motivated

Ability to work independently

Education

SPM/ STPM

Fresh graduates

Job description

Employment Type: Permanent

Position: Logistic Customer Service

Work Location: Eco Palladium, Johor Bahru

Working Hours: 5 Days, Mon-Fri 9AM-6PM

Salary Package: Subject to negotiation

Responsibilities

• Handling customer/agents/branches by email/phone.
• Provide timely, accurate and empathetic support to resolve customer issue and concerns.
• Handle shipments from booking stage till invoicing of customers before closing the job files.
• Coordinate with relevant parties including customers and sales team to ensure smooth operation of shipments.
• Prepare and check all shipping documents to ensure that they are complete and comply with rules and regulations.
• Manage customer's expectations and keep them informed of the status of their orders.
• Prepare and ensure timely dispatch of shipping documents.

Qualifications

• SPM/ STPM/ Fresh graduates are welcome to apply.
• Preferably, 2-3 years working experience in shipping / forwarding industry.
• Possess good problem solving skilled, self-motivated & able to work independently.
• Relationship with ocean liners will be an added advantage.
• Willing to accept task assigned by management from time to time.