LOGISTIC CUSTOMER SERVICE EXECUTIVE

Fasttrack Logistics (M) Sdn Bhd; Penang; On-site; MYR 35,000 - 50,000; Full time

Job summary

A leading logistics provider in Penang is seeking a motivated Logistic Customer Service professional to provide excellent support to clients in the import/export sector. This full-time role requires a minimum of 2 years of experience, strong communication skills, and proficiency in English and Bahasa Malaysia. You will be responsible for responding to inquiries, processing orders, and managing logistics activities, all while contributing to our commitment to exceptional customer service. Join us to contribute to our legacy of excellence in logistics.

Benefits

Competitive salaries

Comprehensive benefits package

Opportunities for professional development

Qualifications

• Minimum 2 years of experience in a customer service or logistics-related role.
• Ability to work in a fast-paced, deadline-driven environment.
• Thorough understanding of import/export and customs clearance processes.

Responsibilities

• Responding to customer inquiries and requests in a timely and professional manner.
• Processing customer orders and coordinating logistics and customs clearance activities.
• Tracking shipments and providing updates to customers on the status of their orders.

Skills

Strong communication and interpersonal skills

Excellent problem-solving and conflict resolution skills

Proficiency in English and Bahasa Malaysia

Tools

Logistics and customer relationship management software

Job description

Fasttrack Logistics (M) Sdn Bhd is seeking a motivated and customer-focused Logistic Customer Service professional to join our dynamic team. In this full‑time role, you will be responsible for providing excellent customer service and support to our clients in the import/export and customs clearance industries. The role is based in our Penang Island office.

What you’ll be doing

• Responding to customer inquiries and requests in a timely and professional manner
• Processing customer orders and coordinating logistics and customs clearance activities
• Tracking shipments and providing updates to customers on the status of their orders
• Resolving customer issues and complaints efficiently and effectively
• Collaborating with internal teams to ensure seamless service delivery
• Maintaining accurate records and documentation
• Contributing to the continuous improvement of customer service processes and procedures

What we’re looking for

• Minimum 2 years of experience in a customer service or logistics‑related role
• Strong communication and interpersonal skills with the ability to interact with customers from diverse backgrounds
• Excellent problem‑solving and conflict resolution skills
• Proficient in using logistics and customer relationship management software
• Thorough understanding of import/export and customs clearance processes
• Ability to work in a fast‑paced, deadline‑driven environment
• Proficiency in English and Bahasa Malaysia, with additional language skills being an advantage

What we offer

At Fasttrack Logistics (M) Sdn Bhd, we are committed to providing our employees with a rewarding and fulfilling work experience. We offer competitive salaries, comprehensive benefits package, and opportunities for professional development and career advancement. Our collaborative work environment and focus on work‑life balance make us an employer of choice in the industry.

About us

Fasttrack Logistics (M) Sdn Bhd is a leading provider of logistics and supply chain solutions in Malaysia. With our extensive network and expertise in import/export and customs clearance, we have been helping businesses streamline their operations and achieve their goals for over a decade. Our commitment to innovation, customer service, and sustainability has earned us a reputation as a trusted partner in the industry.

Apply now for this exciting opportunity to join our team and be a part of our continued success!