Loan Officer

Mission Consultancy Services Malaysia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services company in Malaysia is seeking an Operations Loan Executive responsible for end-to-end loan processing activities. The role involves assessing loan applications, ensuring compliance with financial policies, and coordinating with customers and the sales team. Ideal candidates should be detail-oriented, possess good communication skills, and be comfortable working independently. Benefits include cell phone reimbursement, health insurance, and professional development opportunities.

Benefits

Cell phone reimbursement

Travel allowance

Health insurance

Attendance bonus

Professional development

Qualifications

• Detail-oriented and careful with sensitive financial data.
• Understands lending rules and compliance.
• Good communication and people skills.

Responsibilities

• Review and verify loan applications and documents.
• Communicate with customers to collect missing documents.
• Maintain accurate records of loan activities.
• Coordinate loan disbursements with the team.
• Support daily tasks in the Loans Department.

Skills

Detail-oriented

Understanding of lending rules

Good communication skills

Independence

Comfortable with Google Workspace

Experience with customer support tools

Adaptability

Professionalism under pressure

Tools

Zendesk

Google Workspace

Job description

Operations Loan Executive

The Operations Loan Executive is responsible for handling end-to-end loan processing activities, ensuring compliance with company policies and regulatory requirements. This role involves assessing loan applications, verifying customer documentation, coordinating disbursements, and supporting the collections team to ensure smooth operations in the loan life cycle.

Requirements

• Detail-oriented and careful with sensitive financial data
• Understands lending rules and compliance
• Good communication and people skills
• Can work independently with little supervision
• Comfortable using Google Workspace and computers
• Experience with Zendesk or similar customer support tools
• Quick to adapt in a fast-paced environment
• Stays professional when handling tough or demanding customers

Responsibilities

1. Loan Processing

Review and verify loan applications and documents, prepare loan agreements, handle disbursements, and issue settlement letters upon loan closure.

2. Customer & Sales Support

Communicate with customers to collect missing documents, coordinate with the sales team to process applications, respond to inquiries via chat, WhatsApp, and email, and assist with KYC checks when required.

3. Compliance & Operations

Maintain accurate records of loan activities, ensure compliance with company policies and Bank Negara Malaysia (BNM) regulations, assist with audit documentation, and handle LHDN stamping when required.

4. Disbursement & Repayment

Coordinate loan disbursements with the team, monitor repayments and report overdue accounts, prepare management reports, and manage loan closures, including waiving small outstanding balances when necessary.

5. General Support

Support daily tasks in the Loans Department, assist in improving work processes, and carry out other duties as assigned by the manager.

Benefits

• Cell phone reimbursement
• Travel allowance
• Health insurance
• Attendance bonus
• Professional development