Load Control Executive (Quality Assurance, Development & Training)

PERSOL; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading aviation company in Kuala Lumpur seeks a Load Control Executive to oversee load distribution for flights. Key responsibilities include developing and maintaining procedures and training documentation, planning initial and recurrent training for officers, conducting audits for compliance, and collaborating with multiple teams for process enhancements. The ideal candidate will have a Bachelor's degree, 4-5 years of experience in airline operations, and possess strong analytical skills. Certifications in Weight & Balance are a plus.

Qualifications

• Bachelor’s degree in any discipline, technical background advantageous.
• 4-5 years of experience in airline operations.
• Prior experience in load control is beneficial.
• Strong leadership and stakeholder management skills required.
• Critical mindset and strong attention to detail are necessary.

Responsibilities

• Develop and maintain Standard Operating Procedures for load control processes.
• Plan and deliver training for Load Control Officers and new hires.
• Lead audits and quality checks to ensure compliance with standards.
• Analyze operational incidents to identify root causes.
• Track performance through a Quality Assurance process.

Skills

Leadership

Stakeholder management

Attention to detail

Multitasking

Numerical analysis

Critical thinking

Analytical skills

Proficiency in English

Education

Bachelor’s degree

Technical certification

Job description

Load Control Executive (Quality Assurance, Development & Training)

Load Control is responsible for managing and overseeing the aircraft’s overall load distribution to ensure every flight is operated safely, efficiently, and in full compliance with regulatory requirements. This includes coordinating the allocation of passenger, cargo, and baggage weight, and performing detailed weight‑and‑balance calculations to develop accurate load plans. By optimizing how weight is distributed across the aircraft, Load Control helps maximize fuel efficiency and aircraft performance while preventing overloading and maintaining the aircraft’s structural integrity.

Responsibilities

• Develop and maintain up‑to‑date Standard Operating Procedures (SOPs), manuals, and training documentation for load control processes.
• Plan, schedule, and deliver initial and recurrent training for Load Control Officers (LCOs) and new hires, including classroom, on‑the‑job, and e‑learning modules.
• Lead or coordinate regular audits, quality checks, and process reviews to ensure compliance with internal policies and regulatory standards (CAAS, IATA, ICAO).
• Analyse operational incidents, errors, and audit results; identify root causes and recommend corrective/preventive actions.
• Develop a Quality Assurance process to track performance of the centre.
• Monitor industry trends, regulatory updates, and technology advancements for incorporation into documentation and training.
• Collaborate with IT, Safety & Security, and operations teams to implement process enhancements and automation initiatives.
• Maintain training records, certifications, and audit documentation.
• Support change management efforts during process, system, or regulatory transitions.
• Act as point of contact for external audits/inspections relating to quality or training.
• Perform any other duties as assigned by the Manager, Load Control.

Requirements

• Bachelor’s degree in any discipline. A technical background would be advantageous.
• 4‑5 years of experience in airline operations.
• Prior experience in load control would be beneficial.
• Strong leadership and stakeholder management skills.
• Strong attention to detail.
• Ability to multitask in a dynamic environment.
• Strong numerical and analytical skills.
• Critical and logical mindset.
• Proficient in written and spoken English.
• Certifications in Weight & Balance and Dangerous Goods Regulations are advantageous.