Livestream E-Commerce Operations Executive 直播带货运营专员

W Talent; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading e-commerce company in Kuala Lumpur is seeking an experienced Live Commerce Operations Manager. This role involves managing the complete operations of live commerce sessions, including product planning and real-time performance monitoring. Candidates should have prior experience in live streaming or digital operations and be proficient in Mandarin to communicate effectively with clients. A competitive salary and various leave benefits are offered to attract talented individuals.

Benefits

EPF + SOCSO + PCB

Annual leave, medical leave & birthday leave

Competitive salary RM3,000 – RM6,000 based on experience

Qualifications

• Prior experience in live streaming, e-commerce, or digital operations is preferred.
• Experience with platforms like TikTok Shop, Shopee Live, or Facebook Live is an advantage.
• Strong communication and coordination skills to collaborate with hosts and marketing teams.

Responsibilities

• Manage end-to-end operations of live commerce sessions.
• Monitor live stream performance and provide support.
• Analyze live stream data and optimize strategies.

Skills

Live streaming experience

Communication skills

Data analysis

Coordination skills

Proficient in Mandarin

Job description

Job Responsibilities

• Manage end-to-end operations of live commerce sessions, including product planning, scheduling, and execution
• Assist hosts with pre-live preparations such as product listing, pricing setup, giveaways, and script planning
• Monitor live stream performance in real time (traffic, engagement, conversions) and provide live support
• Coordinate post-live tasks including order fulfillment, customer inquiries, and after-sales follow-up
• Analyze live stream data (e.g., viewer retention, sales performance, peak times) and optimize strategies
• Liaise with platforms like TikTok for campaign participation, platform updates, and event coordination

Job Requirements

• Prior experience in live streaming, e-commerce, or digital operations is preferred
• Experience with platforms like TikTok Shop, Shopee Live, or Facebook Live is an advantage
• Strong communication and coordination skills to collaborate with hosts, creatives, and marketing teams
• Data-driven with understanding of viewer engagement metrics and live stream analytics
• Proficient in Mandarin (required), with working knowledge of English and Malay. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Benefits and Perks

• EPF + SOCSO + PCB
• Annual leave, medical leave & birthday leave
• Competitive salary RM3,000 – RM6,000 (based on experience + performance incentives)
• 5-day work week (Monday to Friday)