Live Streaming Customer Service

Take Image Concept Sdn Bhd; Kampung Kangkar Tebrau; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading fashion e-commerce company in Johor, Malaysia is seeking a fast typist with good communication skills for a full-time role. Responsibilities include managing customer inquiries during live streams, providing styling tips, and troubleshooting issues. No experience is necessary as training is provided. Benefits include sales commissions, allowances, and leaves. Ideal candidates should be emotionally stable and willing to develop in a long-term position.

Benefits

Sales commission

Full attendance allowance

Transportation allowance

Meal allowance

Customer satisfaction bonus

EPF

SOCSO

EIS

Annual leave & medical leave

Qualifications

• Ability to react quickly and communicate effectively.
• Interest in clothing/fashion; basic styling knowledge is a plus.
• Emotionally stable, responsible, and willing to develop long-term.
• No prior experience required; training is provided.

Responsibilities

• Manage and respond to customer inquiries in real-time during live streams.
• Engage with viewers to foster community and interaction.
• Provide fashion advice and styling tips during live streams.
• Troubleshoot and resolve customer issues during sessions.
• Collaborate with marketing to plan live streaming events.
• Monitor live stream performance metrics for improvement.
• Understand company products and policies to assist customers.

Skills

Fast typing

Effective communication

Interest in clothing/fashion

Basic styling knowledge

Job description

Overview

A fast typist, quick to react, patient, and good at communication. Interested in clothing/fashion (basic styling knowledge is a plus). Emotionally stable, responsible, and willing to develop long-term. Looking for a stable, full-time position, not just trying it out short-term. No experience necessary; training is provided; those with live streaming/e-commerce customer service experience are preferred.

Responsibilities

• Manage and respond to customer inquiries and comments in real-time during live streaming sessions, providing accurate and helpful information about products, promotions, and services.
• Actively engage with viewers during live streams to foster a sense of community and encourage interaction, creating a positive and engaging shopping experience.
• Provide fashion advice and styling tips to customers during live streams, leveraging product knowledge and fashion expertise to help them make informed purchasing decisions.
• Troubleshoot and resolve customer issues and complaints that arise during live streaming sessions, escalating complex problems to the appropriate department when necessary.
• Collaborate with the marketing and sales teams to plan and execute live streaming events that align with promotional campaigns and sales goals.
• Monitor live stream performance metrics, such as viewership, engagement, and sales conversion rates, to identify areas for improvement and optimize future live streaming events.
• Maintain a thorough understanding of the company\'s products, services, and policies to effectively address customer inquiries and resolve issues during live streams.

Qualifications

• Fast typist with the ability to react quickly and communicate effectively.
• Interest in clothing/fashion; basic styling knowledge is a plus.
• Emotionally stable, responsible, and willing to develop long-term in a stable, full-time role.
• No prior experience required; training is provided. Experience in live streaming or e-commerce customer service is preferred.

Benefits

• Sales commission
• Full attendance allowance
• Transportation allowance
• Meal allowance
• Customer satisfaction bonus
• EPF
• SOCSO
• EIS
• Annual leave & medical leave