Live Chat Customer Service Specialist

Zitron Enterprise; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer-centric enterprise in Petaling Jaya, Selangor, is seeking a motivated Customer Service Assistant to provide high-quality support through live chat. Responsibilities include resolving customer inquiries, maintaining records, and collaborating with a dynamic team. The ideal candidate has 1-2 years of experience in customer service, excellent communication skills, and proficiency in both English and Bahasa Malaysia. Join a supportive environment with opportunities for career growth and competitive salary.

Benefits

Competitive salary

Career development opportunities

Qualifications

• 1-2 years of experience in a customer service or contact center role, preferably with live chat experience.
• Proficiency in English and Bahasa Malaysia, both written and verbal.
• A positive attitude and ability to work in a fast-paced environment.

Responsibilities

• Responding to customer inquiries and resolving issues in a timely manner.
• Providing accurate information about products and services.
• Maintaining detailed records of customer interactions.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

CRM software familiarity

Team player

Job description

A customer-centric enterprise in Petaling Jaya, Selangor, is seeking a motivated Customer Service Assistant to provide high-quality support through live chat. Responsibilities include resolving customer inquiries, maintaining records, and collaborating with a dynamic team. The ideal candidate has 1-2 years of experience in customer service, excellent communication skills, and proficiency in both English and Bahasa Malaysia. Join a supportive environment with opportunities for career growth and competitive salary.