Live Chat, Customer Service (ID: 14048)

PERSOL; Johor Bahru; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A financial services company in Johor Bahru is seeking an Executive, Digital Support Consultant to handle customer inquiries through live chats, social media, and emails. The ideal candidate is a Diploma holder with excellent communication and problem-solving skills, a focus on customer service, and proficiency in Microsoft Office. This role offers a salary ranging from RM 2,200 to RM 2,500 based on experience, including a monthly fixed allowance. Working shifts and a hybrid work option apply.

Qualifications

• Minimum a Diploma holder in any field.
• Working experience in Contact Centre or service-related environment would be an added advantage.
• Excellent communication and problem-solving skills required.

Responsibilities

• Provide a reference point for customers on general matters.
• Resolve all enquiries, requests, and issues received for/from digital channels.
• Follow standard operation policies and process improvement plans.

Skills

Excellent communication skills

Problem-solving skills

Strong customer focus

Ability to work well in teams

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Fluency in Bahasa Malaysia

Fluency in English

Education

Diploma holder in any field

Job description

Position: Executive, Digital Support Consultant (Live Chat)

Company: Insurance & Financial Services

Working Hours

Morning Shift, 7.00am – 4.00pm / 9.00am – 6.00pm
Evening Shift, 2.00pm – 11.00pm
Midnight Shift, 10pm – 7am (Work from home)
Working Days: 5 days a week
Off Days: 2 days a week (rotational basis)

Salary: RM 2,200 to RM 2,500 (based on work experience) + monthly fixed allowance

Qualifications

• Minimum a Diploma holder in any field
• Working experience in Contact Centre or service-related environment would be added advantage
• Excellent communication and problem-solving skills
• Strong customer focus and an ability to work well in teams
• Good in Microsoft Excel, Microsoft Word and Microsoft PowerPoint
• Good in speaking/ writing in Bahasa Malaysia and English

Job Purpose

This role is for the jobholder to provide a reference point for customer on general matters and resolve all enquiries, requests and issues received for/from digital world (live chats, social media and emails) and also on escalated cases received from other touch points as well. It is for both general and life products.
The role holder is required to follows the standard operation policies and process
improvement plans and initiatives for team to achieve higher first contact resolution and also high resolutions rate for requests/enquiries and to create positive customer experiences.