Level 2 MSSQL Database Administrator

Johnson Matthey; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global leader in sustainable technologies seeks a Level 2 Database Administrator in Kuala Lumpur. The successful candidate will provide operational support for database management, including troubleshooting and implementation. This role offers a competitive compensation package along with inclusive company culture that values diverse experiences. Join and contribute to tackling significant global challenges in a forward-thinking environment.

Benefits

Competitive compensation

Excellent pension contributions

Generous annual leave

Qualifications

• Ability to work on shift (24x5) at KL Sentral Office.
• Significant operational experience in a Level 2 role providing daily support.
• Knowledge of planning, installation, management, monitoring, and troubleshooting IT services.

Responsibilities

• Provide implementation and technical support for database operations.
• Analyze and troubleshoot incidents and problems reported by users.
• Monitor environments and respond to service requests and incidents.

Skills

Operational experience in Microsoft SQL Server

Operational experience in Oracle Database

Customer service skills

Understanding of process compliance

Awareness of ITIL principles

Job description

Vacancy: Level 2-Database Administrator (DBA)

Location: Kuala Lumpur

Job Family: IT

As the Level 2 Database Administrator you will provide day to day Level 2 operations support for JM’s Global Database infrastructure and support activities that require database support through the use of database performance analysis tools, such as SolarWinds Database Performance Analyzer (DPA).

Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more than 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.

Your responsibilities:

• To provide implementation and technical support; including planning, installation, ongoing management, monitoring, troubleshooting, and decommissioning, following operational policies and processes that are compliant with JM IT’s standards.
• To analyse, troubleshoot and implement approved and standardized resolutions.
• To monitor environments; respond to service requests, incidents, change requests, and problem management.
• To troubleshoot incidents and problems as reported by users and maintain a secure systems environment.
• To adhere to and execute the approved BCP/DR process.
• To support L3 teams in updating documentation and keep it up to date in line with JM standards and policies.

Requirements for the role:

• Able to work on shift (24x5) and based in KL Sentral Office
• Significant operational experience in Microsoft SQL Server and Oracle Database in a Level 2 role providing day to day operational support.
• Working knowledge of planning, installation, on-going management, monitoring, troubleshooting, and decommissioning of IT services and technologies.
• Proficiency in customer service aspect of technology delivery required.
• Good understanding of importance of process compliance and standardization.
• Awareness of ITIL principles.

How you will be rewarded:

We offer a competitive compensation and benefits package including bonus, excellent pension contributions and generous annual leave.

At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world’s biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM.

Johnson Matthey is open for discussion on part time, job share and flexible working patterns.