Learning & Development Manager

PARKROYAL Hotels & Resorts; George Town; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading hotel chain is looking for a Learning and Development Specialist in Penang. The successful candidate will conduct training needs analysis and develop programs to enhance staff capabilities. With 3 to 5 years of industry experience, they will collaborate with department heads to implement effective strategies. The ideal candidate will have strong administrative skills and advanced proficiency in Microsoft Office tools. This role emphasizes integrity, flexibility, and a commitment to quality customer service.

Qualifications

• 3 to 5 years of learning and development experience in the hotel industry.
• Familiarity with learning and development’s role within organization.

Responsibilities

• Conduct training needs analysis and deliver training programs.
• Collaborate with Department Heads for succession planning.
• Manage traineeship programs and prepare annual L&D Business Plan.

Skills

Learning and development experience

Strong administrative skills

Team player

Knowledge of Human Capital aspects

Advanced skills in Microsoft Office Suite

Integrity

Flexibility and adaptability

Tools

PowerPoint

Word

Excel

Visio

Adobe Publisher

Job description

PARKROYAL Hotels & Resorts – Batu Feringgi, Penang

Responsibilities

• Conduct training needs analysis, devise and deliver training programs to meet brand standards.
• Collaborate with Department Heads to implement effective succession planning program.
• Address individual training and development needs identified from the Management Performance Reviews by either conducting or arranging appropriate training programs.
• Oversee and communicate hotel traineeship programs.
• Participate in recognition programs aligned with organization or corporate needs.
• Prepare the annual L&D Business Plan.
• Manage the application and maximize the reimbursement of levy from the Human Resources Development Fund.
• Advise department managers on training and development, emphasizing quality customer service.

Requirements

• 3 to 5 years of learning and development experience in the hotel industry.
• Strong administrative and team playing skills.
• Familiarity and understanding of learning and development’s role within organization.
• Knowledge of other Human Capital aspects is an added advantage.
• Advanced skills in the use of PowerPoint, Word, Excel, Visio and Adobe Publisher.
• Act with utmost integrity.
• High levels of flexibility and adaptability.