Lead Waiter - Customer Service & Team Leadership

Awagyu Sdn Bhd; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A food and beverage company in Johor Bahru is looking for a dedicated team member who can communicate in Bahasa Malaysia and English. Responsibilities include greeting customers, taking orders, and ensuring a tidy dining area. Candidates should possess excellent customer service and interpersonal skills, with a minimum SPM education. The role offers benefits such as EPF/SOCSO, annual leave, and a performance bonus, with a basic salary plus fixed overtime totaling RM3000.

Benefits

EPF/SOCSO

Annual leave

Medical leave

Staff meal provided

Annual performance bonus

Training provided

Qualifications

• Able to lead a team.
• F&B experience is an advantage.
• Additional language is preferred.

Responsibilities

• Greet customers and hand out menus.
• Follow all relevant health department regulations.
• Present menu and provide detailed information when asked.
• Take meal and beverage orders from customers.
• Offer menu recommendations.
• Up-sell additional products when appropriate.
• Maintain a tidy dining area.
• Deliver meals and beverages to tables.
• Check customer satisfaction.
• Prepare bills when requested.
• Cash up bills to ensure correct payment.

Skills

Communication in Bahasa Malaysia

Communication in English

Customer service skills

Interpersonal skills

Problem-solving abilities

Knowledge of food safety

Education

SPM education

Job description

A food and beverage company in Johor Bahru is looking for a dedicated team member who can communicate in Bahasa Malaysia and English. Responsibilities include greeting customers, taking orders, and ensuring a tidy dining area. Candidates should possess excellent customer service and interpersonal skills, with a minimum SPM education. The role offers benefits such as EPF/SOCSO, annual leave, and a performance bonus, with a basic salary plus fixed overtime totaling RM3000.