Lead Analyst, Power Platform

AIA Hong Kong; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

A leading financial services firm in Kuala Lumpur is seeking a motivated Lead Analyst to oversee Microsoft Power Platform solutions. This role involves leading BAU support operations, troubleshooting technical issues, and ensuring compliance with governance policies. Ideal candidates should have experience in Power Platform support and strong leadership skills.

Qualifications

• Experience in overseeing BAU support for Power Platform solutions is essential.
• Proven ability to troubleshoot technical issues and provide solutions.
• Effective communication and documentation skills are required.

Responsibilities

• Act as the primary point of contact for BAU support related to Power Platform solutions.
• Analyze and resolve technical issues, identifying root causes.
• Ensure compliance with governance and change management policies.

Skills

Microsoft Power Platform solutions

Team leadership

Troubleshooting

Continuous Improvement

Compliance

Job description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Seeking a highly motivated and experienced Lead Analyst to oversee the Business-As-Usual (BAU) support and maintenance of Microsoft Power Platform solutions including Power Apps, Power Automate and Power BI.

• Lead BAU support Operations: Act as the primary point of contact for BAU support related to Power Platform solutions.
• Troubleshooting & Continuous Improvement: Analyze and resolve technical issues, identify root causes and implement enhancements to optimize existing Power Platform solutions.
• Manage support ticket queues, prioritize tasks and ensure timely resolution within SLAs.
• Governance & Best Practices: Ensure compliance with security, governance, and change management policies across all Power Platform applications.
• Team leadership & Documentations: Provide guidance to junior analysts, maintain support documentation and champion knowledge sharing across the team.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.