Lead Analyst, Cloud Services

AIA Hong Kong; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading insurance and financial services provider in Kuala Lumpur is seeking an IT Analyst to assist in the operational performance of Public Cloud services. This role focuses on managing IT incidents, providing technical services, and supporting cloud environments like Azure and AWS. Candidates should be driven, detail-oriented, and eager to contribute to innovative projects within the tech department. Join us in shaping healthier and better lives for our community.

Qualifications

• Experience in managing IT incidents and requests.
• Strong understanding of cloud environments such as Azure, AWS, and AliCloud.
• Ability to prepare IT Services Management Reports.

Responsibilities

• Manage and coordinate IT incidents and requests.
• Provide technical services and maintain high-quality IT operations.
• Assist in delivering Disaster Recovery and Business Contingency Plan programs.

Job description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

The overarching objective of the IT Analyst is to assist the wider team with the operational performance of AIA’s Group shared Public Cloud services. The role will ensure the smooth operation of the Public Cloud services by responding to business unit requests.
The role will also work closely with the Cloud Engineer, Automation to identify new use cases for automation from frequent business unit provisioning or support requests.
Supporting of cloud environments such as Azure (primary location), AWS and AliCloud will be the primary focus, while working with changing priorities from the team and other teams within Group Technology.

• Responsible to manage and coordinate the IT Incidents and Requests.
• Responsible to provide technical services and maintain high quality IT operations.
• Assist to deliver the Disaster Recovery, DR Test Planning & Coordination, Annual DR Test Result Reporting, Business Contingency Plan (BCP) program.
• Responsible to coordinate with different BAUs or stakeholders for the implementation of IT Operation Request (e.g., Server Backup and Server Patching)

Responsible to prepare the IT Services Management Reports when necessary.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.