Laundry Manager (Pre - Opening) - Hilton Shah Alam Glenmarie

Hilton Worldwide, Inc.; Shah Alam; On-site; MYR 40,000 - 50,000; Full time

Job summary

A leading global hospitality company seeks a Laundry Manager in Shah Alam to oversee laundry operations and ensure high-quality standards. The ideal candidate will have at least 2 years of experience in a similar role within a 5-star hotel. Responsibilities include managing team training, overseeing production, and handling customer complaints regarding laundry. Strong communication and organizational skills are essential for success in this role.

Qualifications

• At least 2 years of experience in a 5-star hotel or comparable industry.
• Ability to maintain relations with team members.
• Understanding of clothing materials and laundry handling.

Responsibilities

• Manage laundry training and monitor quality.
• Ensure items are finished to high standards.
• Inspect laundry methods and procedures.
• Report to Executive Housekeeper.
• Plan work schedules for operations.
• Investigate complaints regarding laundry.
• Train team members on procedures.

Skills

Good communication skills

Organizational skills

Coordination skills

Ability to handle pressure

Knowledge of laundry operations

Education

High School degree

Job description

Job Description - Laundry Manager (Pre - Opening) - Hilton Shah Alam Glenmarie (HOT0C704)

Job Number:

HOT0C704

Work Locations

Hilton Shah Alam No. 1, Jalan Usahawan U1/8, Seksyen U1, 40250 Shah Alam, Selangor Darul Ehsan, Malaysia Shah Alam 40250

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Laundry Manager manages laundry operations and machinery facilities in line with Hilton and the hotel policies and procedures.

What will I be doing?

As the Laundry Manager, you will be responsible for performing the following tasks to the highest standards:

• Manage laundry training, assign work, and monitor the quality of the laundry and their quantities.
• Ensure that all items laundered and dry-cleaned are finished to the highest standard achievable and returned to guests or staff in immaculate condition.
• Inspect the entire area on productive methods and procedures used.
• Report directly to the Executive Housekeeper, keeping him advised of progress and practices.
• Confer with maintenance mechanics regarding repairs and replacement problems.
• Plan work and production schedules to meet housekeeping and food and beverage requirements.
• Train team members according to established procedures, disseminate information and assignments and conduct training meetings to discuss problems and future plans.
• Manage and investigate all complaints regarding customers’ clothes sent for laundry and put forward relevant solutions.
• Hold department briefings, informing assigned team members of new methods and management instructions.
• Consult with supply agents for new and improved chemicals for dry cleaning and laundry for best results.
• Responsible for careful handling of chemicals to avoid accidents.
• Establish records for production standards and training techniques.
• Ensure all reporting and servicing deadlines are met on a timely basis.
• Responsible for laundry’s budget and cost control.
• Adhere to the hotel’s policies and procedures, Hilton code of business conduct and the hotel’s team member handbook, security and emergency policies and procedures.

The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

As the Laundry Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• High School degree.
• At least 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
• Good communication, organizational and coordination skills.
• Able to maintain excellent relations with team members.
• Able to work under physical and mental pressure.
• Knowledgeable of all areas in the laundry operation such as washing, spotting, starching, dry-cleaning, pressing and laundry machine operation.
• Understand clothing materials and how to handle them.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!