LAPTOP & COMPUTER TECHNICIAN

usin tech sdn bhd; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail technology company in Ipoh, Perak seeks a Technician to provide technical support and maintenance for technology products. This full-time position involves hardware setup, system troubleshooting, and supporting retail staff. Candidates should have a Diploma in IT and at least 2 years of relevant experience. The company offers a competitive salary and benefits such as yearly increments and medical benefits, fostering a collaborative work culture.

Benefits

Yearly increment

Medical benefit

Annual leave up to 12 days

Qualifications

• Minimum 2 years of experience in a technical support and repair role, preferably in retail.
• Hands-on experience with installation and maintenance of retail technology products.
• Strong knowledge of PC hardware and software.

Responsibilities

• Set up hardware including installation and configuration of software & drivers.
• Inspect and troubleshoot systems and equipment.
• Provide technical support and guidance to retail staff.

Skills

Problem-solving

Technical support

Communication

Attention to detail

Education

Diploma or Certificate in Computer Hardware, IT, or related field

Tools

Data recovery tools

Antivirus software

Job description

As a Technician at Usin Tech Sdn Bhd, you will play a crucial role in providing technical support and maintenance for our retail technology products. This full-time position is based in Ipoh, Perak, and offers the opportunity to work with cutting-edge technology in a fast-paced retail environment.

What you’ll be doing

• Set up hardware including installation and configuration of software & drivers.
• Perform inspection, analysis and troubleshoot of systems and equipment.
• Repair or replace faulty components in computers, laptops and other equipment.
• Perform regular upgrades to ensure systems remain updated with optimal performance.
• Maintain detailed records of all repairs and maintenance activities for future reference.
• Conduct PC and laptop maintenance.
• Provide technical support and guidance to retail staff on the use and maintenance of technology products.
• Collaborate with the retail team to identify and implement technology solutions to improve store operations.
• Stay up-to-date with the latest industry trends and technologies to continuously improve your skills.
• Perform other ad hoc work as required.

What we’re looking for

• Diploma or Certificate in Computer Hardware, IT, or related field.
• Minimum 2 years of experience in a technical support and repair role, preferably in the retail industry.
• Strong problem‑solving and critical thinking skills to diagnose and troubleshoot a range of technical issues.
• Hands‑on experience with the installation, configuration, and maintenance of retail technology products.
• Strong knowledge of PC hardware and software.
• Familiarity with data recovery tools and antivirus software.
• Excellent communication skills to effectively liaise with retail staff and provide clear, easy-to-understand guidance.
• A proactive and customer‑focused approach to ensure the smooth and efficient operation of technology in our stores.
• Able to work overtime when required.
• Attention to detail, honesty and punctuality.

What we offer

At Usin Tech Sdn Bhd, we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Yearly increment (T&C applied)
• Medical benefit
• Annual leave up to 12 days
• A collaborative and supportive team culture

About us

Usin Tech Sdn Bhd is a company that specialises in selling gaming PCs, desktops, and digital gadgets to a diverse customer base. Services include installation and repair. Our HQ is located in Ipoh, Perak, with a new branch in Seri Kembangan, Selangor. We operate Monday to Sunday (10 am – 7 pm) at HQ and Monday to Saturday (10 am – 9 pm) at the Seri Kembangan branch. With a strong focus on customer service and excellence, we have established a solid reputation and continue to expand our business.

How to apply

If you are excited about the prospect of joining our dynamic team, please email your CV to **********@gmail.com or send your resume/CV to 011‑57570712.

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