L2 Technical Support Specialist (High End Automotive / EV)

Sinergia Talents; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive support service in Petaling Jaya is seeking a skilled Level 2 Technical Support Specialist for high-end automotive and electric vehicle systems. The ideal candidate has at least 3 years of experience in technical support within the automotive industry, excellent troubleshooting abilities, and strong communication skills in English. Responsibilities include providing advanced technical support, resolving complex vehicle issues, and collaborating with various teams. Certification in automotive diagnostics is a plus.

Qualifications

• Minimum 3 years of technical support experience in the automotive industry, preferably with premium/EV brands.
• Experience in a call center or customer support environment.
• Excellent problem-solving and analytical skills.

Responsibilities

• Provide Level 2 technical support for high-end and EV vehicles.
• Troubleshoot and resolve complex mechanical, electrical, and software-related issues.
• Document all support interactions and technical findings in the CRM or ticketing system.

Skills

Remote diagnostics expertise

Technical support experience

Problem-solving skills

Strong communication in English

Understanding of EV systems

Education

Certification in automotive diagnostics or EV systems

Tools

CRM systems (Salesforce, Zendesk)

Job description

L2 Technical Support Specialist (High End Automotive/EV)

Job Openings L2 Technical Support Specialist (High End Automotive/EV)

About the job L2 Technical Support Specialist (High End Automotive/EV)

SUMMARY:

Ahighly skilled and customer-focused Level 2 Technical Support Specialist with hands-on experience in premium automotive brands, particularly in electric vehicle (EV) systems. The ideal candidate will provide advanced technical support to customers and service teams, troubleshoot complex vehicle issues, and ensure a high level of customer satisfaction. Prior experience in a call center or technical support environment is essential.

JOB RESPONSIBILITIES:

• Provide Level 2 technical support for high-end and EV vehicles via phone, email, remote diagnostics tools, remote and video troubleshooting
• Troubleshoot and resolve complex mechanical, electrical, and software-related issues.
• Collaborate with Level 1 support, engineering teams, and dealerships to escalate and resolve issues efficiently.
• Document all support interactions and technical findings in the CRM or ticketing system.
• Assist in developing knowledge base articles and technical documentation.
• Participate in shift work, including evenings, weekends, and holidays as required.
• Maintain up-to-date knowledge of vehicle systems, software updates, and diagnostic tools.

JOB REQUIREMENTS & QUALIFICATIONS:

• Experience with remote diagnostics platforms and OEM diagnostic tools.
• Minimum 3 years of technical support experience in the automotive industry, preferably with premium/EV brands.
• Experience in a call center or customer support environment.
• Experience in managing a small team is a plus.
• Familiarity with CRM systems (e.g., Salesforce, Zendesk).
• Passion for automotive technology and innovation.
• Strong understanding of EV systems, CAN bus diagnostics, and vehicle telematics.
• Excellent problem-solving and analytical skills.
• Strong communication skills in English (additional languages are a plus).
• Ability to work rotational shifts and extended hours when needed.
• Certification or training in automotive diagnostics or EV systems is a plus (e.g., ASE, OEM certifications).