L&D Manager – Quality at Luxury Hotel (MOstay Perks)

Hotel Mandarine Regency; Malaysia; On-site; MYR 90,000 - 110,000; Full time

Job summary

A luxury hotel is seeking a Learning & Development Manager – Quality in Malaysia to develop training initiatives and ensure service excellence. The ideal candidate will have a Bachelor's degree in Hospitality, 3–5 years of experience in training or quality assurance, and strong communication skills. Responsibilities include conducting training needs analyses, leading quality assurance programs, and facilitating new hire onboarding. This role provides an opportunity to impact the hotel's service culture and support team development.

Benefits

Complimentary nights at hotels

Health benefits and wellness programmes

Unique learning and development programmes

Qualifications

• Minimum 3–5 years of training or quality assurance experience in the hotel/hospitality industry.
• Strong knowledge of hotel operations and service standards.
• Excellent presentation, facilitation, and communication skills.

Responsibilities

• Develop and implement the annual Training Plan in line with hotel goals and brand standards.
• Conduct training needs analysis across all departments.
• Lead the hotel’s Quality Assurance programme in line with brand standards.

Skills

Presentation skills

Facilitation skills

Communication skills

Analytical skills

Team motivation

Education

Bachelor's degree in Hospitality or related field

Tools

MS Office

Job description

A luxury hotel is seeking a Learning & Development Manager – Quality in Malaysia to develop training initiatives and ensure service excellence. The ideal candidate will have a Bachelor's degree in Hospitality, 3–5 years of experience in training or quality assurance, and strong communication skills. Responsibilities include conducting training needs analyses, leading quality assurance programs, and facilitating new hire onboarding. This role provides an opportunity to impact the hotel's service culture and support team development.