Korean Fintech Support for Luxury Guest Experience

Teleperformance; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer support provider is seeking a dedicated Fintech Support – Korean Speaker in Penang, Malaysia. In this role, you will manage customer inquiries via email, chat, and phone, ensuring a premium experience in line with luxury hospitality standards. Candidates should be fluent in Korean and proficient in English, with a minimum SPM/Diploma qualification. The position requires working rotational shifts, including weekends and holidays.

Benefits

Competitive salary and allowances

Structured training and career growth opportunities

Multi-cultural, supportive team culture

Qualifications

• Fluent in Korean with a TOPIK Level 4 to 6 certification.
• Prior customer service experience, preferably in hospitality or contact center.
• Able to work on-site in Malaysia and willing to work rotational shifts.

Responsibilities

• Respond to Korean-speaking guests via email, chat, and phone.
• Provide accurate information regarding hotel services and promotions.
• Handle guest feedback and special requests with empathy.

Skills

Fluent in Korean (spoken and written)

Proficient in English

Strong communication skills

Service-oriented

Education

Minimum SPM/Diploma qualification; degree preferred

Job description

A leading customer support provider is seeking a dedicated Fintech Support – Korean Speaker in Penang, Malaysia. In this role, you will manage customer inquiries via email, chat, and phone, ensuring a premium experience in line with luxury hospitality standards. Candidates should be fluent in Korean and proficient in English, with a minimum SPM/Diploma qualification. The position requires working rotational shifts, including weekends and holidays.