Knowledge Base Architect for AI‑Driven Support

Axi; Malaysia; On-site; MYR 50,000 - 80,000; Full time

Job summary

A global brokerage firm in Malaysia is looking for a Knowledge Base Specialist to enhance their self-service knowledge base. This role involves creating and maintaining content, ensuring it's structured for AI support, and collaborating with various teams. Ideally, candidates have experience in knowledge management and familiarity with Help Center platforms. The position requires strong problem-solving skills and excellent communication abilities. Competitive compensation and extensive learning opportunities are offered.

Benefits

Competitive and attractive compensation

Extensive learning opportunities

21 annual leave days

Health Insurance

Qualifications

• 1-2 years of experience in knowledge management or content writing.
• Experience with Help Center platforms preferred.
• Comfortable working with AI tools.

Responsibilities

• Create and maintain knowledge base articles and SOPs.
• Ensure content is structured for AI interpretation.
• Collaborate with cross-functional teams.

Skills

Strong problem-solving skills

Content creation

Research skills

Excellent communication skills

Detail-oriented

Tools

Zendesk

Salesforce

Job description

A global brokerage firm in Malaysia is looking for a Knowledge Base Specialist to enhance their self-service knowledge base. This role involves creating and maintaining content, ensuring it's structured for AI support, and collaborating with various teams. Ideally, candidates have experience in knowledge management and familiarity with Help Center platforms. The position requires strong problem-solving skills and excellent communication abilities. Competitive compensation and extensive learning opportunities are offered.