Key Account Manager - Northern Region

PERSOL; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics solutions provider in Malaysia is looking for a candidate to manage key accounts by serving as a trusted advisor and developing strong client relationships. The role involves executing strategic account plans, analyzing supply chains for improvement opportunities, and collaborating internally to provide comprehensive logistics solutions. This position requires driving profitability through effective negotiations and maintaining high service levels for customer satisfaction.

Responsibilities

• Serve as the primary point of contact and trusted advisor for key accounts.
• Develop strong relationships within client organizations.
• Create and execute strategic account plans to achieve retention goals.
• Conduct in-depth analysis of client supply chains.
• Collaborate to architect comprehensive logistics solutions.
• Develop and present business proposals and financial models.
• Drive revenue growth through up-selling and cross-selling.
• Lead contract negotiations and monitor performance indicators.
• Act as the 'voice of the customer' internally.

Job description

Primary Responsibilities

• Serve as the primary point of contact and trusted advisor for a portfolio of key accounts.
• Develop and maintain strong, multi‑level relationships within client organizations, from operational contacts to senior executives.
• Create and execute strategic account plans (quarterly/annually) to achieve retention goals and identify growth opportunities.

2. Solution Design & Consultation

1. Conduct in‑depth analysis of client supply chains, identifying pain points, inefficiencies, and opportunities for improvement.
2. Collaborate with internal teams (Operations, Freight, Warehousing, Customs, and IT) to architect comprehensive and cost‑effective logistics solutions.
3. Develop and present compelling business proposals, value propositions, and financial models to clients.
4. Solutions may include a mix of services such as international freight forwarding (Air/Sea), contract logistics, warehousing & distribution, last‑mile delivery, and customs brokerage.

3. Commercial Growth & Performance

1. Drive revenue and profitability growth within your account portfolio through up‑selling and cross‑selling of our service offerings.
2. Lead commercial negotiations for contract renewals, new service agreements, and pricing reviews.
3. Monitor, analyze, and report on key performance indicators (KPIs) such as service level agreements (SLAs), profitability, and customer satisfaction. Implement corrective action plans as needed.

4. Operational Excellence & Collaboration

1. Act as the "voice of the customer" internally, ensuring client requirements are understood and service delivery meets or exceeds expectations.
2. Oversee the seamless implementation and onboarding process for new solutions and services.
3. Proactively manage and resolve any service escalations, ensuring timely and effective communication with the client.