Key Account Manager (Johor & Penang)

Talent Recruit; Johor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading supply chain solutions provider in Johor, Malaysia is seeking a dedicated Key Account Manager. The ideal candidate will have a strong background in logistics and supply chain management, with experience in growing key accounts. You will be responsible for developing strategic account plans, building customer relationships, and driving profitability through integrated logistics solutions. This role requires excellent analytical and negotiation skills, along with knowledge of the Malaysian logistics landscape.

Qualifications

• Minimum 3-5 years of experience in logistics or supply chain.
• Proven success in managing large, complex accounts.
• In-depth knowledge of Malaysian logistics landscape.

Responsibilities

• Serve as primary contact for key accounts.
• Develop strategic account plans to achieve retention goals.
• Conduct analysis of client supply chains for improvement.

Skills

Client-facing skills

Account management

Analytical skills

Negotiation skills

Logistics knowledge

Education

Bachelor's degree in Logistics, Supply Chain Management, or related field

Job description

Job description:

Company Background:

We are representing our client, leader in supply chain and logistics solutions. they specializes in warehouse operations, distribution, and innovative supply chain services, helping businesses improve efficiency and performance

Job Responsibilities:

• Serve as the primary point of contact and trusted advisor for a portfolio of key accounts.
• Develop and maintain strong, multi-level relationships within client organizations, from operational contacts to senior executives.
• Create and execute strategic account plans (quarterly/annually) to achieve retention goals and identify growth opportunities.
• Conduct in-depth analysis of client supply chains, identifying pain points, inefficiencies, and opportunities for improvement.
• Collaborate with internal teams (Operations, Freight, Warehousing, Customs, and IT) to architect comprehensive and cost-effective logistics solutions.
• Develop and present compelling business proposals, value propositions, and financial models to clients. Solutions may include a mix of services such as international freight forwarding (Air/Sea), contract logistics, warehousing & distribution, last-mile delivery, and customs brokerage.
• Drive revenue and profitability growth within your account portfolio through upselling and cross-selling of our service offerings.
• Lead commercial negotiations for contract renewals, new service agreements, and pricing reviews.
• Monitor, analyze, and report on key performance indicators (KPIs) such as service level agreements (SLAs), profitability, and customer satisfaction. Implement corrective action plans as needed.
• Act as the "voice of the customer" internally, ensuring client requirements are understood and service delivery meets or exceeds expectations.
• Oversee the seamless implementation and onboarding process for new solutions and services.
• Proactively manage and resolve any service escalations, ensuring timely and effective communication with the client.

Job Requirements:

• Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• A minimum of 3-5 years of experience in the logistics or supply chain industry.
• Proven track record in a client-facing role such as Key Account Management, Business Development, or a Commercial role, with demonstrable success in managing and growing large, complex accounts.
• In-depth knowledge of the Malaysian logistics landscape, including freight forwarding, contract logistics, customs regulations, and transportation networks.
• Experience in designing and selling integrated logistics solutions is highly preferred.

Consultant In-Charge:

Balqis | balqis @talentrecruit.com.my

Only shortlisted candidate will be notified.