Key Account Management, Executive

ZALORA Group; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

A leading fashion e-commerce platform in Kuala Lumpur seeks a dynamic Key Account Manager to enhance partnerships with brands and drive business growth. The ideal candidate will manage projects from planning to completion, ensuring excellent support and performance monitoring. Candidates should possess a Bachelor’s degree and have 1-3 years of relevant experience, along with strong communication and analytical skills. Join a vibrant team focused on shaping the future of e-commerce in Southeast Asia.

Qualifications

• 1-3 years of experience in Key Account Management, Project Management, E-commerce, or related fields.
• Excellent communication and relationship-building skills.
• Strong analytical skills with proficiency in data tools.

Responsibilities

• Engage and build relationships with assigned portfolio brands.
• Resolve issues faced by brands to maintain trust.
• Monitor performance of brands to achieve sales targets.

Skills

Key Account Management

Project Management

E-commerce

Consulting

Stakeholder Management

Data Analysis

Education

Bachelor's degree minimum

Tools

Microsoft Excel

Tableau

Job description

Overview

The Platform Services team at ZALORA is young, highly dynamic and energetic. The team’s goal is to provide ZALORA’s strategic brand partners with tailored solutions that help partners grow their business, from fulfillment to marketing, digital eProduction and data analytics. Think of us as intrapreneurs within ZALORA, constantly seeking new business opportunities to drive ZALORA to be the No. 1 fashion e‑commerce platform in Southeast Asia.

Responsibilities

• Engage and build healthy relationships with assigned portfolio brands to enhance partnership between Zalora and the brand.
• Resolve any issues faced by the brand and handle complaints to maintain trust.
• Interact with stakeholders of different teams to ensure the brand receives adequate support so that 1SS experience is maintained at all times.
• Monitor and grow the performance of onboarded brands to achieve sales target, e.g. cross‑sell VAS, open new channel to maximize sales.
• Continuously learn new skills, stay at the forefront of e‑commerce, and coach brands to adopt new tools and features to drive customer engagement and retention.
• Lead end‑to‑end projects from planning to completion, managing small to medium projects with cross‑functional teams; e.g. 1SS experience improvement projects initiated by brands.
• Analyze and prepare monthly performance figures for management, actively participate in monthly business reviews with the brand.
• Ensure healthy inventory levels in the warehouse to support daily sales or campaigns, e.g. monitor inbound plans/schedules, exercise non‑moving old stock.

Requirements

• Bachelor's degree minimum; higher qualification preferred.
• 1–3 years of experience in Key Account Management, Project Management, E‑commerce, Consulting, SaaS/PaaS, or B2B2C logistics.
• Experience managing a wide array of stakeholders and driving successful projects.
• Agile, nimble, and able to nurture relationships while handling the job effectively.
• Diligent, organized, and methodical with excellent communication skills.
• Strong Microsoft Office skills (Excel, Word, and PowerPoint).
• Number‑oriented with proficiency in data tools (e.g. Tableau).
• Interest in driving business improvements through analysis and data‑driven decision making.

About the Platform Services Team

The Platform Services & Support team bridges discussions and leads projects between Supply Chain, Operations, Tech, and Commercial teams, focusing on excellent customer service, fast onboarding, timely resolution of queries, and mutual growth opportunities for key brand partners.