Key Account Management, Executive

ZALORA Group; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

ZALORA is seeking a 1SS Key Account Senior Executive to manage and grow a portfolio of brands. This role involves building relationships, driving projects, and analyzing performance in a dynamic e-commerce environment. Ideal candidates will have a strong background in key account management and data analysis.

Qualifications

• 1-3 years of experience in Key Account Management, Project Management, or E-commerce.
• Experience in managing diverse stakeholders.
• Strong analytical skills and interest in data-driven decision-making.

Responsibilities

• Engage with assigned brands to enhance partnership quality.
• Lead projects from planning to execution.
• Analyze monthly performance and prepare reports.

Skills

Communication

Project Management

Relationship Management

Data Analysis

Education

Bachelor's degree or higher

Tools

Microsoft Office

Tableau

Job description

The Platform Services team at ZALORA is young, highly dynamic, and energetic. The aim of the team is to provide ZALORA’s strategic brand partners with tailored solutions that help grow their business, including fulfillment, marketing, digital eProduction, and data analytics. Think of us as intrapreneurs within ZALORA. The team constantly seeks new business opportunities to position ZALORA as the No. 1 fashion e-commerce platform in Southeast Asia.

As the Platform Services vertical grows, we are looking for a 1SS Key Account Senior Executive. In this role, you will develop, monitor, and manage a portfolio of brands within 1SS.

This dynamic role offers work with top international brands and provides extensive regional and cross-functional exposure. Join us in building the premier e-commerce destination in one of the world's most vibrant markets!

Responsibilities:

• Engage and build healthy relationships with assigned brands to enhance partnership quality;
• Resolve issues and address complaints to maintain trust;
• Collaborate with stakeholders across teams to ensure brands receive adequate support, maintaining a positive 1SS experience;
• Monitor and grow brand performance to meet sales targets, including cross-selling VAS and opening new channels;
• Continuously learn new skills and stay updated on e-commerce trends; coach brands to adopt new tools and features to boost engagement and retention;
• Lead end-to-end projects from planning to execution, managing small to medium projects with cross-functional teams, such as experience improvement initiatives or brand-driven projects;
• Analyze and prepare monthly performance reports for management and participate in business reviews;
• Maintain healthy inventory levels to support sales and campaigns, monitor inbound plans, and manage stock levels.

Requirements:

• Bachelor's degree or higher preferred;
• 1-3 years of experience in Key Account Management, Project Management, E-commerce, Consulting, SaaS/PaaS, or B2B2C logistics;
• Experience managing diverse stakeholders and driving successful projects;
• Agile, relationship-oriented, and effective in handling responsibilities;
• Organized, diligent, with excellent communication skills;
• Strong Microsoft Office skills (Excel, Word, PowerPoint);
• Data proficiency, experience with tools like Tableau is a plus;
• Interest in data-driven decision making and business improvement.

The ideal candidate should demonstrate motivation, drive, and a willingness to learn. A hands-on attitude, ability to meet deadlines, multitasking skills, and strong communication are essential. Attention to detail and quality management are crucial. Willingness to work in a fast-paced, evolving, and collaborative environment is required.

Platform Services Team

The Platform Services & Support team is integral within ZALORA's Commercial department, bridging discussions and leading projects between Supply Chain, Operations, Tech, and Commercial teams. Our focus is to create a superior experience for our key trade partners (e.g., Nike, Mango, Topshop) by providing excellent customer service, a fast onboarding process, timely query resolution, and exploring new opportunities for mutual growth.

The ZALORA Story

ZALORA, founded in 2012, is Asia’s leading online fashion destination, with presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong, and Taiwan. We offer a wide range of top international and local brands and our own labels across apparel, shoes, and accessories. Part of Global Fashion Group, we lead in online fashion for emerging markets.

ZALORA does not accept unsolicited resumes from third parties unless explicitly agreed upon in writing. Third-party submissions without agreement waive all claims to placement or referral fees if the candidate is hired.