Key Account Executive

foodpanda; George Town; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading food delivery service is seeking multiple Key Account Executives in Penang. This role involves managing client relationships, identifying business opportunities, and ensuring compliance with operational standards. Ideal candidates will have B2B sales experience and strong data analytical skills. Join a dynamic team in a vibrant environment with great benefits including health insurance and learning opportunities.

Benefits

Health and dental insurance

Learning and development opportunities

Free food

Qualifications

• 2-3 years’ experience in client management.
• Proven B2B sales experience is an advantage.
• Exceptional verbal and written communication skills.
• Ability to analyze large amounts of data.

Responsibilities

• Manage and expand relationships with existing restaurants.
• Monitor accounts and identify upsell and cross-sell opportunities.
• Develop strategic marketing plans.
• Ensure compliance with operational standards.

Skills

Account Management

Client Relationship Building

Upselling/Cross-Selling

Data Analytics

Problem Solving

Communication

Tools

MS Office

Salesforce

Job description

Overview

We are looking for multiple Key Account Executive positions to be based in Penang. The department is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.
• Monitor accounts and identify upsell and cross-sell opportunities.
• Develop sound strategic marketing plans and ensure consistent growth for the client’s business.
• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards.
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market.

Collaboration

• Collaborate with other departments & stakeholders and provide feedback and identify industry trends.
• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs.
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards – collaboration.
• Collaborate with various stakeholders to ensure project delivered timely.
• Collaborate with internal departments to facilitate client need fulfillment.

Qualifications

• 2-3 years’ experience within a client management role preferable.
• Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce.
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Outstanding knowledge of MS Office.
• Knowledge in Salesforce is a plus.
• Ability to speak in other languages would be an added advantage.

Key Competencies

• Account Management
• Client Relationship Building
• Upselling/Cross-Selling
• E-Commerce
• Revenue Management
• Project Management
• Data Analytics
• Critical Thinking/Problem Solving/Negotiation

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities.