客服 - Normal Working Hours - Nutrition Industry

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company is seeking candidates for customer service roles in Kuala Lumpur, Malaysia. The ideal candidate will handle inquiries via calls, emails, and chats and must have at least an SPM certificate along with 1 year of experience in similar roles. Proficiency in Mandarin is essential for effective communication with clients, along with average skills in English and Malay. This role offers a great opportunity to enhance customer interaction capabilities.

Qualifications

• At least SPM certificate required.
• Minimum of 1 year experience in customer service preferred.
• Trilingual in Mandarin, English, and Malay.

Responsibilities

• Answer inquiries from customers through calls, emails, and chat.
• Provide product knowledge and handle customer complaints.
• Engage with customers via inbound calls and chats.

Skills

Fluent Mandarin

Average English

Average Malay

Education

SPM certificate

Job description

Responsibilities

• Answer inquiries (calls, email, chat) from existing consumers and new customers.
• Understand product knowledge.
• Handle any complaints from existing customers.
• Channels: inbound calls, chats and emails.

Requirements

• Preferable candidate with at least SPM certificate.
• Preferable candidate with 1 year experience as customer service.
• Able to speak fluent Mandarin, average level of English and Malay (trilingual). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.