客服 - Customer Service Specialist

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service firm in Kuala Lumpur is seeking a Customer Service Specialist to provide excellent service and resolve inquiries. This full-time role requires handling inbound calls and emails, serving as a primary contact for customer issues, and effectively communicating with clients. Candidates should be open to rotational shifts, possess strong communication skills, and be tech-savvy. Fresh graduates are encouraged to apply, making this a great opportunity for entry-level professionals.

Qualifications

• Open to working on rotational shifts, including weekends and public holidays.
• Preferably with at least 1 year of relevant experience, but fresh graduates are encouraged to apply.
• Strong time management skills are essential.

Responsibilities

• Provide excellent customer service and address inquiries efficiently.
• Serve as the first point of contact for customer issues.
• Handle inbound calls and emails professionally.

Skills

Excellent communication

Logical thinking

Multitasking

Proactive mindset

Tech-savvy

Education

SPM holder

Job description

Join the Customer Service team at TDCX Malaysia as a Customer Service Specialist. This full-time, in-office role is based in Kuala Lumpur City Centre, Kuala Lumpur. You will be responsible for providing excellent customer service, answering inquiries and resolving issues in a professional and efficient manner.

Handle inbound calls and emails.

Serve as the first point of contact to resolve customer issues or complaints.

Handle inbound calls, including urgent or sensitive matters, with professionalism.

Escalate complex issues to the appropriate departments when needed.

Respond to customer emails with clear, accurate, and empathetic communication.

Requirements:

• Open to working on rotational shifts, including weekends and public holidays.
• Preferably with at least 1 year of relevant experience, but fresh graduates are encouraged to apply.
• SPM holder is welcome to apply.
• Strong time management and a proactive mindset to exceed performance expectations.
• Excellent communication, logical thinking, and multitasking abilities.
• Tech‑savvy, able to navigate multiple systems, and quick to learn new tools.
• Proficient in Mandarin with basic English skills, to effectively support our diverse customer base and stakeholders.