Junior Network Engineer (L2)

Pasona Malaysia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider in Selangor is seeking an IT operations professional to support infrastructure and enhance network efficiencies. Candidates with 2-3+ years of relevant experience and professional certifications (e.g., CCNA, CCNP) are encouraged to apply. Proficiency in Japanese (JLPT N2 or BJT J2) is preferred, alongside strong customer service skills and adaptability.

Qualifications

• 2-3+ years of experience in IT operations.
• Professional certification in network or project management is advantageous.
• Excellent communication skills in Japanese (JLPT N2 or BJT J2).

Responsibilities

• Provide technical expertise in network support.
• Administer technology areas in system design and security.
• Contribute to productivity improvement projects.

Skills

IT operations experience

Cisco Certified Network Associate (CCNA)

Excellent Japanese communication

ITIL processes understanding

Customer service skills

Tools

Cisco Certified Network Professional (CCNP)

Azure

AWS

Job description

Overview

Provide technical expertise to support IT infrastructure especially in network support. Apply expert technical knowledge to administer one or more technology areas in system design, build and administration, security, performance and availability management. A broad understanding of the latest developments in technologies, industry specific issues, competitor and vendor activity and initiatives. Integrates technical knowledge and business understanding to create superior solutions for the company and for customers. Contribute to quality and productivity improvement projects, providing analysis of information and documentation. Understand a customer's complex organizational structure and support processes, with multiple regions, countries, sites, contact points, processes, people, cultures, etc. Ability to become proficient in new technologies and business applications. Provide training and documentation on area of expertise and new technology.

Responsibilities

• Provide technical expertise to support IT infrastructure especially in network support.
• Apply expert technical knowledge to administer one or more technology areas in system design, build and administration, security, performance and availability management.
• A broad understanding of the latest developments in technologies, industry specific issues, competitor and vendor activity and initiatives.
• Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
• Contribute to quality and productivity improvement projects, providing analysis of information and documentation.
• Understand a customer\'s complex organizational structure and support processes, with multiple regions, countries, sites, contact points, processes, people, cultures, etc.
• Ability to become proficient in new technologies and business applications.
• Provide training and documentation on area of expertise and new technology.

Qualifications

• 2-3+ years’ experience within IT operations of infrastructure services support, operations monitoring and end user support.
• Professional certification such as Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Aruba, Check Point, Fortinet, Zscaler, Azure, AWS or Project Management certifications will be an added advantage.
• Excellent communication in Japanese at least certified with JLPT N2 or BJT J2 (advantage).
• Excellent understanding of ITSM/ITIL processes, preferably ITIL trained.
• Excellent communication and customer service skills and the ability and desire to work in a collaborative team environment.
• Independent and able to work with less or no supervision.
• Demonstrated ability to adapt to a changing and high-pressure work environment.
• Willingness to work flexibly based on business requirement.