Junior IT Admin

Transition Technologies MS; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology services company based in Selangor, Malaysia is seeking an IT Support Specialist to provide Level 1 support for hardware and software issues. Responsibilities include monitoring network components, assisting users with account issues, and documentation. The ideal candidate has 1-2 years of IT experience, strong communication skills, and a hands-on approach to problem-solving. This role offers a great opportunity for someone eager to learn and contribute in a dynamic team environment.

Qualifications

• 1-2 years of experience in IT Support or IT administration.
• Good communication, including writing, speaking and active listening.
• Good problem-solving, critical thinking and decision-making skills.
• Good analytical skill to identify issues and bottlenecks quickly.
• Hands-on approach to resolving situations.
• Excellent customer service and interpersonal skills.
• Eagerness to learn and improve.

Responsibilities

• Provide Level 1 support for hardware, software, and network issues.
• Assist users with account issues and password resets.
• Monitor and maintain network components like switches and firewalls.
• Assist in managing user accounts in Active Directory or Microsoft 365.
• Help create user guides.
• Assist with onboarding and offboarding tasks.

Skills

Communication skills

Problem-solving skills

Analytical skills

Customer service skills

Job description

Responsibilities:

Technical Support & Troubleshooting

• Provide Level 1 support for hardware, software, and network issues.
• Assist users with account issues, password resets, and application support.

System & Network Administration

• Monitor and maintain network components (switches, Wi‑Fi access points, firewalls).
• Assist in managing user accounts and permissions in Active Directory / Azure AD / Microsoft 365 or equivalent environments.

Documentation & Process Improvement

• Assist with creating user guides.

Project Support

• Assist with onboarding/offboarding tasks and equipment provisioning.

Requirements:

• 1-2 years of experience in IT Support or IT administration.
• Good communication, including writing, speaking and active listening.
• Good problem‑solving, critical thinking and decision‑making skills.
• Good analytical skill to identify issues and bottlenecks and resolve the situation the quickest time.
• Hands‑on person and willing to get hands dirty into resolving situation.
• Customer service and interpersonal skills.
• Willing to learn and improve.