Junior Executive, Retail (Operations) - Sri Aman (Sarawak)

Ninja Van; Sarawak; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics service provider in Sarawak is seeking a Retail Operations Manager to oversee operations across East Malaysia. Responsibilities include enhancing operational efficiency, collaborating with departments, and managing partner relationships. Ideal candidates will hold a Diploma or Bachelor’s degree, possess strong communication abilities in English, and have experience in data-driven analysis. This role offers working hours either from 9am-6pm or 12pm-9pm, Monday to Saturday.

Qualifications

• Personable and a good communicator in both written & oral English.
• Self-starter with good initiative and persistence.
• Extremely proactive, organized, and responsible.

Responsibilities

• Manage and monitor daily operations of Retail services.
• Make decisions based on performance data to improve efficiency.
• Collaborate with other departments to set up standard operating procedures.

Skills

Data-driven analysis

Communication

Proactivity

Organizational skills

Education

Diploma/Bachelor Degree in any field

Tools

Excel

Metabase

Redash

Job description

Job Responsibility

• Manage and monitor daily operations of Retail services across East Malaysia. Lead problem-solving activities. Be the go-to person for Retail operations in East Malaysia.
• Make decisions and execute plans based on performance data to improve operational efficiency such as turnaround time, quality or cost efficiency based on the operational standards.
• Collaborate with other department (eg. Customer Service, Key Account Manager, Warehouse) to follow up, and if required, set up standard operating procedures.
• Test new operational processes on new services.
• Manage and maintain relationships with the Retail partners within East Malaysia.
• Drive sales growth, ensure partner satisfaction and facilitate effective communication between the company and its partner.

Requirements

• Diploma/Bachelor Degree in any field.
• Fresh graduates are encouraged to apply
• Personable and a good communicator in both written & oral English. Other language skills will be a plus.
• Self-starter with good initiative, and persistence to see us through this challenge
• Extremely proactive, organised and responsible
• Prior experience with performing data-driven analysis into operation using Excel and visualisation tools (eg Metabase, Redash)
• A strong sense of ownership in his/her roles and scopes

Working days: Monday to Saturday

Working Hours: 9am-6pm OR 12pm-9pm.