Junior Customer Support

Jobstreet Malaysia; Gelang Patah; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading BPO company is seeking a Junior Customer Support representative for e-hailing deliveries in Singapore/Malaysia. The role involves handling inbound customer inquiries, complaints, and ensuring an excellent customer experience. Candidates should have at least an SPM qualification, be proficient in English, and fresh graduates are encouraged to apply. The position offers a basic salary of RM2,100, bonuses, and training opportunities, with a working shift in Medini, Iskandar Puteri, Johor.

Benefits

KPI Bonus

Shift Allowance

EPF & SOCSO

Annual Leave & Sick Leave

Career growth opportunities

Qualifications

• Must not have any Grab rider / GrabFood / GrabCar account.
• Fresh graduates are welcome to apply.
• Prior experience in customer service or service industry is an added advantage.

Responsibilities

• Handle inbound calls related to customer inquiries, complaints, feedback, and delivery issues.
• Provide accurate information and professional support to customers.
• Ensure excellent customer experience and meet service quality standards.

Skills

Proficient in English (spoken & written)

Customer service experience

Education

Minimum SPM qualification (Compulsory pass Sejarah)

Job description

Startek Aegis BPO SDN BHD

Position: Junior Customer Support (E-Hailing Deliveries – Singapore / Malaysia)

Location: Medini, Iskandar Puteri, Johor

Status: Immediate starter / 1 month notice

Job Scope

• Handle inbound calls related to customer inquiries, complaints, feedback, and delivery issues.
• Provide accurate information and professional support to customers.
• Ensure excellent customer experience and meet service quality standards.

Requirement

• Must not have any Grab rider / GrabFood / GrabCar account.
• Minimum SPM qualification (Compulsory pass Sejarah).
• Proficient in English (spoken & written).
• Fresh graduates are welcome to apply.
• Prior experience in customer service or service industry is an added advantage.
• Full training will be provided.
• Willing to work in Medini, Iskandar Puteri, Johor.

Salary & Benefits

• Basic Salary: RM2,100
• KPI Bonus 400 + shift Allowance 300
• EPF & SOCSO
• Annual Leave & Sick Leave
• Training providedCareer growth & stage promotion opportunities

Working Hours

• Day shift
• 9 working hours (including 1-hour lunch break)

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