Junior Content Moderator (Mandarin & English Speaker)

Cognizant Malaysia; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global professional services firm in Kuala Lumpur is seeking a Junior Content Moderator. This role involves ensuring the safety of online platforms using Mandarin and English skills. Key responsibilities include monitoring online content, collaborating on safety issues, and conducting safety investigations. Ideal candidates should have proficiency in Mandarin, strong analytical skills, and the ability to adapt to rotational shifts. Join us to help make the internet safer for all.

Qualifications

• Demonstrate proficiency in reading, writing and speaking Mandarin.
• Possess strong analytical skills for safety assessment.
• Show adaptability to work in rotational shifts.

Responsibilities

• Monitor and analyze online content for compliance.
• Collaborate with teams for safety issue resolution.
• Engage with users to gather feedback on safety.

Skills

Proficiency in Mandarin

Strong analytical skills

Attention to detail

Adaptability

Excellent communication skills

Job description

Overview

This job is a Junior Content Moderator where you'll ensure the safety of online platforms while using your Mandarin and English skills. You might like this job because it offers a dynamic team environment and the chance to make the internet safer for everyone!

Job Summary

Join our dynamic team as a Brand Safety and Platform Specialist where you will play a crucial role in ensuring the safety and integrity of our online platforms. With a focus on Mandarin language skills you will contribute to maintaining a secure environment for our users. This role requires rotational shifts and offers a work-from-office model providing a collaborative and engaging work environment.

Responsibilities

• Monitor and analyze online content to ensure compliance with brand safety guidelines and standards.
• Collaborate with cross-functional teams to address and resolve safety issues on the platform.
• Utilize Mandarin language skills to accurately translate and interpret content for safety assessments.
• Conduct thorough investigations into potential safety breaches and provide detailed reports.
• Implement proactive measures to prevent future safety incidents on the platform.
• Engage with users and stakeholders to gather feedback and improve safety protocols.
• Stay updated on industry trends and best practices in brand safety and online content management.
• Provide training and support to team members on brand safety procedures and language translation.
• Develop and maintain documentation for safety processes and guidelines.
• Assist in the development of new safety features and tools for the platform.
• Ensure timely and effective communication of safety updates and changes to relevant parties.
• Participate in rotational shifts to provide continuous support and coverage for safety operations.
• Contribute to the overall mission of creating a safe and trustworthy online environment for users.

Qualifications

• Demonstrate proficiency in reading, writing and speaking Mandarin to effectively manage content.
• Possess strong analytical skills to assess and address safety concerns.
• Have a keen eye for detail to ensure accuracy in translations and safety assessments.
• Show adaptability to work in rotational shifts and handle dynamic work environments.
• Display a proactive approach to problem-solving and safety enhancement.
• Exhibit excellent communication skills to collaborate with diverse teams.

About Cognizant

The Cognizant community: We are a high-caliber team who appreciate and support one another. Our people uphold an energetic, collaborative, and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities, and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us: Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.