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A recruitment agency in Malaysia is searching for a team leader in the food and beverage industry. The ideal candidate will ensure team members provide excellent customer service and maintain the outlet's cleanliness. Responsibilities include monitoring sales performance and compliance with hygiene standards. Candidates should possess at least a Bachelor’s degree or Diploma, and experience in the food and beverage sector is preferred. Language proficiency in Malay and English is required for effective communication.
Responsibility
• Ensure the team members to all customers are welcomed with clear-greeting and well-guiding to the seat in a courteous and polite manner.
• Guide the team with “Added-Value” service to customers.
• Keep outlet environment cleanliness and brightness.
• Make sure team members are in the proper appearance and posture at all times.
• Pay attention to responsibility of outlet sales performance, well-monitoring the stock freshness, manpower management (duty roster planning) and understand general operation cost.
• Make sure company regulation in the well keep-running, strict compliance in company standard in hygiene and safety legislation.
• Provide leadership guidance, well-communication in coaching and counselling to the duty-in-work team partners.