Japanese-Speaking Technical Support Specialist

DXC Technology; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global IT services leader located in Selangor, Malaysia, is seeking a Technical Support professional who speaks Japanese. In this role, you will resolve technical issues related to hardware and software, interact with customers on various inquiries, and prevent future problems. The ideal candidate will have a diploma or bachelor’s degree and up to two years of relevant experience, along with strong analytical and customer service skills.

Benefits

Competitive remuneration

Benefits and training opportunities

Career advancement programs

Qualifications

• 0-2 years’ experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Responsibilities

• Resolve technical issues (hardware and software) from internal or external contacts.
• Respond to service and product questions regarding features, specifications, and repairs.
• Assist businesses and users to avoid or reduce problem occurrence.
• Evaluate installations to recommend resolution.
• Engage team members for support to meet SLA demands.

Skills

Troubleshooting in a technical environment

Analytical and problem-solving skills

Customer service skills

Phone and remote support experience

Education

Diploma or bachelor's degree

Job description

A global IT services leader located in Selangor, Malaysia, is seeking a Technical Support professional who speaks Japanese. In this role, you will resolve technical issues related to hardware and software, interact with customers on various inquiries, and prevent future problems. The ideal candidate will have a diploma or bachelor’s degree and up to two years of relevant experience, along with strong analytical and customer service skills.