Japanese-Speaking Technical Support Specialist

Copeland; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions company in Penang is seeking a Technical Support Representative fluent in Japanese and English. In this role, you will handle inbound technical support requests and resolve customer issues. The ideal candidate will possess a bachelor's degree in a related field or at least 1 year of relevant experience. The company emphasizes a collaborative culture and prioritizes employee development with competitive benefits and flexible time off options.

Benefits

Competitive benefits plans

Employee Assistance Program

Flexible time off plans

Qualifications

• Pursuing a bachelor's degree in IT, electronic engineering, automotive, or related field.
• 1+ year of experience in a technical support position.
• Intermediate or advanced Japanese and English proficiency.

Responsibilities

• Handle inbound technical support requests and validate customer entitlements.
• Resolve technical issues across all account tiers.
• Create and edit Knowledge based articles for self-service.

Skills

Intermediate or advanced Japanese

Intermediate or advanced English

Communication

Problem Solving

Customer Focus

Education

Bachelor's degree in engineering or science-related field

1+ year of experience in Technical Support

Tools

Knowledge-Centered Service (KCS) methodology

Basic knowledge of programming languages

Job description

A technology solutions company in Penang is seeking a Technical Support Representative fluent in Japanese and English. In this role, you will handle inbound technical support requests and resolve customer issues. The ideal candidate will possess a bachelor's degree in a related field or at least 1 year of relevant experience. The company emphasizes a collaborative culture and prioritizes employee development with competitive benefits and flexible time off options.